Application Support Engineer

Dot Indonesia; Gresik; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions company in Gresik seeks an Application Support Engineer to ensure smooth system operations. Responsibilities include monitoring system performance, handling user complaints, and performing light debugging. Ideal candidates should have a Bachelor's degree in IT or related field. This role requires strong troubleshooting skills, familiarity with monitoring tools, and the ability to work under pressure.

Qualifications

• Fresh graduates are welcome to apply.
• Must be able to work in shifts and on-call for critical issues.
• Communicative, disciplined, and able to work in a team.

Responsibilities

• Monitor system performance and follow up on alarms/errors.
• Handle user complaints related to the Autogate application.
• Perform light analysis and debugging of logs and errors.
• Escalate to Development/DevOps teams as needed.
• Document actions taken in the ticketing system.
• Support patching, maintenance, and UAT activities.

Skills

Troubleshooting software

Monitoring tools (Grafana/Zabbix)

React framework (vite)

NestJS

Scripting (bash/Python)

Docker

Basic networking

Client-server concepts

Education

Bachelor's degree in Computer Science/Information Systems/Information Technology

Tools

Jira

Freshdesk

Job description

Tentang DOT Indonesia

Sejak 2011, DOT Indonesia telah menghadirkan solusi IT yang sepenuhnya disesuaikan untuk berbagai sektor seperti pertambangan, finansial, e-commerce, pendidikan, dan pemerintahan. Dengan semangat
AHEAD (Agile, Harmony, Excellent, Altruist, Driven)
, kami berkomitmen menciptakan produk cerdas dan inovatif bersama tim lintas disiplin yang kolaboratif dan adaptif.

Tentang Peran Ini

Sebagai Application Support Engineer, kamu akan memastikan sistem dan aplikasi berjalan lancar setiap saat. Peranmu mencakup pemantauan sistem, penanganan insiden, sertamelakukan debugging ringan pada fitur berbasis
Typescript (NestJS, ReactJS)
. Posisi ini cocok untukmu yang teliti, responsif, dan tangguh menghadapi situasi tak terduga.

Persyaratan

• S1 Teknik Informatika/Sistem Informasi/Teknologi Informasi atau bidang terkait (fresh graduate dipersilahkan mendaftar)
• Paham OS (Windows & Linux), jaringan dasar, dan konsep client-server
• Mampu troubleshooting software
• Menguasai framework React (vite) dan NestJS
• Familiar dengan tools monitoring (Grafana/Zabbix) & ticketing system (Jira/Freshdesk)
• Siap bekerja shifting dan on-call jika ada gangguan kritikal
• Komunikatif, disiplin, dan mampu bekerja dalam tim
• Bisa scripting sederhana (bash/Python), memahami Docker, atau berpengalaman di sistem IoT (menjadi nilai tambah)

Job Deskripsi

• Memantau performa sistem dan menindaklanjuti alarm/error
• Menangani keluhan user terkait aplikasi Autogate
• Melakukan analisis awal dan debugging ringan (membaca log, tracing, cek response API, atau error UI)
• Melakukan eskalasi ke tim Developer/DevOps jika dibutuhkan
• Mencatat setiap kejadian dan tindakan yang dilakukan di ticketing system
• Mendukung kegiatan patching, maintenance, dan UAT