APAC - Account Manager

SEON Technologies LLC; Daerah Khusus Ibukota Jakarta; On-site; IDR 1,248,885,000 - 1,962,533,000; Full time

Benefits offered by this job

Competitive salary and incentive compensation

Hybrid work model

Employee stock ownership plan (ESOP)

Generous vacation & leave policies

Complimentary weekly language courses

Learning and development

Book allowance

Job summary

A technology company is seeking an experienced Account Manager to join their dedicated team in Jakarta. In this role, you will manage a portfolio of existing customers, drive retention and revenue, and lead commercial discussions. The ideal candidate will have over 5 years in account management, a proven track record in the APAC region, and strong stakeholder management skills. You'll have the opportunity to work in a dynamic, innovative environment that prioritizes client success and collaboration.

Qualifications

• 5+ years of experience in Account Management or a similar role.
• Proven track record of renewals and revenue expansion.
• Strong collaboration skills with cross-functional teams.
• Excellent stakeholder management and influence.
• Willingness to travel up to 20%.

Responsibilities

• Own and manage a portfolio of existing customers.
• Lead commercial discussions including renewals and upsells.
• Develop account plans with retention milestones and risks.
• Develop account plans with retention milestones, expansion opportunities, success metrics, and risks.
• Partner with Solutions Engineering, Fraud Consulting and Technical Services to ensure value realization.
• Stay up to date on digital fraud, risk and AML trends and advise customers.

Skills

Account Management

Client Success

Stakeholder Management

Collaboration

Fraud Prevention Knowledge

Job description

Careers

Join Our Fraud Fighting Team

When you join SEON, you’ll work with a growing team to make a big impact. We’re always looking for passionate, curious and empathetic people to join our team. Come work alongside a group of talented individuals who are driven to deliver great customer outcomes.

Join Our Team

Life at SEON

At SEON, we strive to help online businesses reduce the cost, time and challenges faced due to fraud. Whether you are a global financial leader or a small eCommerce startup, our solution simplifies fraud management so you can focus on what matters: growing and scaling your company. The people of SEON encourage open communication, do not believe in hierarchy and are all for transparency. By joining our Fraud Fighting team, you will be encouraged to offer creative and or innovative ideas that can drive the company forward. This is THE place for you if you want to be part of a customer obsessed, resilient and humble company that puts innovation at the center of what we do.

See open positions

2017

founded

$187mn

in funding

290+

team members

Our Perks

Our team is committed to fighting fraud on a daily basis, and as a result, we take great pride in offering our people fair compensation. Here are some further insights into our way of life:

ESOP

Employee stock ownership plan.

Vacation

National holidays, generous holiday allowance

Flexible hours

Flexible work schedule that allows teammates to alter their workday.

Enhanced parental leave

Enhanced parental leave policies for all the parents on the team.

Private health insurance

Private health insurance including coverage for spouse and dependents.

Hybrid working environment

We encourage our colleagues to work from home a few days per week, and spend the rest of the time in the office collaborating with the SEON team.

Employee assistance and mental health support

Access to an employee assistance and mental health support platform.

Lunch and breakfast

Monthly company breakfast and weekly lunch allowance.

Learning and development

Access to a variety of opportunities for learning and development (including external L&D).

Weekly language courses

You can learn 40+ languages including Hungarian, English, Spanish, Portuguese & Bahasa.

Book allowance

You can order business books to grow your knowledge and support your curiosity to learn more.

See open positions

Our Core Values

We’re driven by Trust & Transparency, Customer Obsession, Innovation, and Ownership. We keep our word, act with integrity, and learn from every experience. Customers guide us, and we deliver with empathy, urgency, and unity. We embrace bold ideas, never settle, and iterate for impact. Together, we take ownership and drive meaningful solutions.

“What keeps me coming to work is the knowledge that the work we do at SEON is making a real difference in the world. Every day, we’re tackling complex challenges in fraud prevention, protecting businesses and their customers from financial threats. The sense of purpose and the dynamic, innovative team I get to work with inspire me to continue pushing the boundaries of what we can achieve together.”

Emily Light, Head of Implementation

Open Positions

At SEON, we empower our team to grow and succeed on impactful projects. If you’re ready to elevate your career with a supportive, collaborative team, explore our open roles and find where your future can thrive with us!

APAC - Account Manager

Location

Jakarta

Employment Type

Full time

Location Type

On-site

Department

GTM

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

About the role & the team:

Are you a client-focused, results-oriented account management professional with a track record of strengthening client relationships while driving business growth and achieving sales targets within the APAC region? In this role, you’ll join a team of experienced specialists in payments, risk, and fraud technology, working on the front lines of customer engagement and solution design. If you thrive in a fast-paced environment, drive clarity in ambiguous technical spaces, and want your work to directly impact customer outcomes and strategic direction, this role is built for you.

This role will be based in Jakarta office, with periodic travel for customers visit and cross-team alignment.

What you’ll do:

• Own and manage a portfolio of existing customers, driving retention, renewals, and revenue expansion.
• Lead all commercial discussions, including renewals, upsells, cross-sells, pricing conversations, and contract negotiations.
• Build and maintain strong, long-term relationships with senior stakeholders across Fraud, Risk, Compliance, Payments, Product, and Operations teams.
• Develop account plans with clear retention milestones, expansion opportunities, success metrics, and proactively identify risks.
• Partner closely with Solutions Engineering, Fraud Consulting, Technical Services to ensure seamless customer experience and value realization.
• Stay up to date on digital fraud, risk, and AML trends, using domain knowledge to advise customers and strengthen executive relationships.

What you’ll bring:

• 5+ years of experience in Account Management, Client Success (commercial ownership), or a similar customer-facing role within SaaS, fintech, payments, or fraud prevention.
• Proven track record of renewals, retention, and revenue expansion across APAC customer portfolio, including companies outside of Indonesia.
• Solid understanding of fraud prevention, risk management, or payments ecosystems is a strong plus.
• Excellent stakeholder management skills, with the ability to influence senior and executive-level customers.
• Proactive, ownership-driven mindset with the ability to operate independently in a fast-growing startup environment.
• Strong collaboration skills, working effectively across GTM, Product, and Engineering teams.
• Ability to travel across the region as required (up to 20%).

What we offer:

• Competitive salary and incentive compensation structure
• Hybrid work model
• Extensive Benefits package (coverage extended to dependents)
• Immediate impact on a smart, growing, global team
• Access to continuous development tools & a strong coaching culture
• Employee stock ownership plan (ESOP)
• Generous vacation & leave policies
• Complimentary weekly language courses

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.

Our Offices

Austin

Bond Collective, 310 Comal Street 2nd floor, Austin, TX 78702, United States

London

10 York Rd, London, SE1 7ND, United Kingdom

Budapest

Rákóczi út 42, 1072 Budapest, Hungary

APAC

Noble House, 30th Floor, Jl Dr. Ide Anak Agung Gde Agung Kav E.4. No. 2 Kuningan, Jakarta Selatan 12950