Agent Contact Center Rumah Sakit Swasta

Infomedia; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Yogyakarta is seeking an Agent Contact Center. The role involves managing customer inquiries and complaints over the phone, providing product information, and ensuring clear communication. Ideal candidates have a D3 education, English proficiency is a plus, and must be willing to work shifts and holidays. Appearance should be neat and professional.

Qualifications

• Good communication skills with clear accent and pronunciation.
• Willingness to work during holidays and on a shifting schedule (24/7).
• Appearance must be neat, attractive, and clean.

Responsibilities

• Receive customer information/complaints/suggestions/requests via phone.
• Follow up on customer information/complaints/suggestions/requests via phone.
• Escalate to the relevant department.
• Provide other relevant information about products/services to customers.

Skills

Public Communication

Education

Minimal D3 in any major

Tools

MS Office

Job description

Job Description

• Menerima informasi/keluhan/saran/permintaan pelanggan melalui telepon
• Menindaklanjuti informasi/keluhan/saran/permintaan pelanggan melalui telepon
• Meneskalasi ke bagian terkait
• Memberikan informasi lainnya seputar produk/layanan kepada pelanggan

Job Requirement

• Pendidikan Minimal D3 Segala jurusan
• Menguasai bahasa inggris menjadi nilai tambah
• Diutamakan berpengalaman sebagai Agent Contact Center
• Dapat berkomunikasi dengan baik, tidak logat dan pelafalan huruf yang jelas
• Mampu mengetik dengan cepat
• Berpenampilan Rapi, Menarik dan Bersih
• Bersedia bekerja pada saat hari libur dan sistem shifting (24/7)
• Menguasai MS Office
• Penempatan Graha Intan - Yogyakarta

Skill Requirement

• Public Communication