Agent Contact Center & agent QC (content moderator) - DIY - Surakarta

PT Transcosmos Indonesia; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global digital transformation partner is seeking an Agent for Contact Center & QC in Surakarta. The role involves providing customer support, resolving inquiries, and maintaining content quality. Candidates should have at least 1 year of customer service experience and a Diploma in literature with a minimum GPA of 2.75. Fresh graduates are welcome to apply, and the position is available for immediate start.

Qualifications

• Minimum 1 year in customer service or content QC.
• Fresh graduates are welcome to apply.
• GPA min 2.75 preferred.

Responsibilities

• Provide customer support through various channels.
• Resolve customer inquiries prioritizing satisfaction.
• Make reports on customer complaints and solutions.

Skills

Customer service

Content quality control

Logical reasoning

Customer empathy

Education

Diploma (D3) in literature

Job description

Agent Contact Center & agent QC (content moderator) - DIY - Surakarta

1. Minimum 1 year in customer service, content QC or return/refund (Fresh graduates are welcome to apply)

2. Educational background: Diploma (D3) in literature with GPA min 2.75 preferred

4. Have logical reasoning and customer empathy

5. Experience in e-commerce platform, complaint resolution, customer service, aftersales consulting preferred

6. Willing to be placed in Surakarta or Yogyakarta

7. Available to join as soon as possible

Job Description

• Provide customer support primarily through calls, email, chat or other channels, addressing inquiries, resolving issues and delivering timely responses to customers’ queries or concerns in accordance with predetermined parameters or monitoring product, content or video quality labeling uploaded by user
• Resolve customer inquiries and prioritize customer satisfaction by putting their needs first
• Make reports on customer complaints and follow-up actions to solve the problem

Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.

About PT Transcosmos Indonesia

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing for Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management. At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

Location

Yogyakarta, Yogyakarta Special Region, ID