Agency Partner Manager Graduate (Global Business Solutions - SMB) - 2026...

TIKTOK PTE LTD (TIKTOK); Jakarta Utara; On-site; IDR 664.672.000 - 997.009.000; Full time

Job summary

A leading social media platform is seeking an Agency Partner Manager Graduate to support SMB advertisers in Jakarta Utara, Indonesia. This role involves nurturing client relationships, optimizing advertising performance, and collaborating with internal teams to enhance client experiences. Ideal candidates should be fluent in English and Vietnamese, with a passion for SMB marketing. Opportunities await for those ready to develop skills in a dynamic and fast-paced environment. This is a full-time role with a commitment required by 2026.

Qualifications

• Strong ability to adapt to a fast-paced, international work environment.
• Genuine passion for small and medium-sized businesses.
• Ability to balance priorities and meet deadlines.

Responsibilities

• Partner with SMB advertisers to activate, nurture, and grow accounts.
• Establish and strengthen client relationships focused on revenue.
• Track performance metrics and provide data-driven insights.

Skills

Fluency in English

Fluency in Vietnamese

Passionate about SMB marketing

Sound analytical skills

Team working skills

Strong attention to detail

Job description

Agency Partner Manager Graduate (Global Business Solutions - SMB) - 2026

About Our Team TikTok's SMB (small and medium size businesses) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer‑centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

About The Role We are looking for talented individuals to join our team based looking after Small & Medium size businesses (SMB). You will be a crucial member of a growing team that will partner with SMB advertisers in a one‑to‑many structure with the goal of activating, nurturing and growing accounts. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. You must be able to commit to an onboarding date by the end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis.

• Work with small and medium sized agencies to optimize and improve the advertising performance of their TikTok campaigns and identify ways to do this at scale.
• Build and grow successful win‑win partnerships with existing media/digital agencies and TikTok Shop partners to support their long‑term growth.
• Develop scalable and strategic approaches to help agencies improve performance of their advertising campaigns.
• Enable agencies to onboard and activate more clients to use TikTok advertising platform.
• Work across multiple teams, including Sales, Product and Marketing, to gather advertiser feedback and propose solutions to unlock more business opportunities for agencies and their advertisers.

Responsibilities

• Partner with SMB advertisers to activate, nurture and grow accounts.

• Establish and strengthen client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

• Identify growth opportunities and advise advertisers or agencies on best practices, platform changes and feature adoption.

• Collaborate with internal stakeholders (Sales, Product, Marketing) to advocate for customer needs and influence product roadmap.

• Track performance metrics and provide data‑driven insights to improve campaign results.

Qualifications

Minimum Qualifications:

• High oral and written fluency in English and Vietnamese
• A genuine passion for small and medium size businesses (SMB)
• Passionate about TikTok marketing, and up for the challenge of building something from the bottom up
• Sound analytical skills and ability to navigate ambiguity
• Team working skills, ability to adapt to a fast‑paced, international work environment with a passion for making an impact
• Strong attention to detail and a proven ability to balance priorities and meet deadlines

Preferred Qualifications:

• Experience in marketing, media sales and/or online advertising experience with direct client management is a plus
• Experience with Agency or Agency partnerships
• Strong understanding of the digital advertising ecosystem
• Prior experience working in a performance agency or business supporting the SMB sector

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy If you have any questions, please reach out to us at [e-mail]