After Sales Service Supervisor - Medan

PT Gree Electric Appliances Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading electric appliances company in Medan is seeking an experienced After Sales Service Manager. Responsibilities include managing service activities, supervising quality, and analyzing problems to enhance customer satisfaction. Candidates should have a Bachelor's degree in Engineering, 3 years of related experience, and be fluent in English. Leadership skills and knowledge in air conditioning service are crucial for success in this role.

Qualifications

• 3 years working experience in after sales service.
• Ability to manage operational strategic plans.
• Hardworking, enjoys challenges, good discipline.

Responsibilities

• Manage after sales service activities.
• Supervise quality of installations and maintenance.
• Monitor performance of after sales service staff.
• Analyze problems in after sales service and find solutions.

Skills

Management of after sales service

Fluent in English

Leadership skills

Knowledge in air conditioning service

Education

D3/D4, Bachelor's Degree in Engineering (Electrical/Electronic)

Job description

Responsibilities

• Responsible to manage after sales service activities and make strategic plan to increase customer satisfaction rate.
• Responsible to supervised the quality of installation, maintenance, and service especially in our project area
• Monitoring performance of after sales service staff in head office and all branch
• Responsible to analyze the problem in after sales service department and provide the solution
• Maintain a good relationship with ASC in Jakarta and all branch
• Control ASC, dealer and branch after sales service reports
• Review and perform all spare part inventory matters including stock report and warehouse management
• Prepared timely and accurate management report due after sales service management
• Organize technical training activities both internal training or external training activities
• Devise a plan to training our ASC, dealer, technician

Requirements

• D3/D4, Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent
• Have 3 years working experience in the related field is required for this position
• Have proven ability to manage after sales service operational strategic plan
• Fluent in English (both speaking and writing), can speak mandarin will be a plus (not a must)
• Have a wide knowledge in air conditioning installation, maintenance, trouble shoot and service
• Hard work, like challenge and have a leadership skill
• Can work as individually and as a team player
• Have responsibility and have a good disciplinary
• Placement : Medan