after-sales service manager

Shengnuowei Fluid Equipment Co., Ltd.; Kelapa Gading Timur; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A fluid equipment company is seeking an After-sales Service Manager based in Kelapa Gading, Jakarta. The role involves overseeing the after-sales support and maintenance services, ensuring high customer satisfaction, and leading the service team. Candidates should have a minimum of 5 years of relevant experience, strong technical knowledge, and excellent customer service skills.

Qualifications

• Minimum 5 years of relevant experience in a similar after-sales service or maintenance management role.
• Strong technical knowledge and understanding of equipment maintenance and repair processes.
• Excellent customer service skills and the ability to effectively communicate with a diverse range of stakeholders.

Responsibilities

• Develop and implement effective strategies to deliver high-quality after-sales service and support.
• Manage and coordinate the work of the after-sales service team.
• Ensure timely response to customer inquiries and oversee resolution of complaints.
• Collaborate with sales and engineering teams to identify opportunities for improvement.

Skills

Customer service skills

Team leadership

Technical knowledge

Effective communication

Job description

About the role

As the After-sales Service Manager at Shengnuowei Fluid Equipment Co., Ltd., you will play a crucial role in ensuring the seamless delivery of after-sales support and maintenance services to our valued customers, you will be responsible for overseeing the day-to-day operations of our after-sales service department, with a focus on enhancing customer satisfaction and driving the continuous improvement of our service offerings. This full-time position is based in Kelapa Gading, Jakarta.

What you’ll be doing

• Develop and implement effective strategies to deliver high-quality after-sales service and support
• Manage and coordinate the work of the after-sales service team
• Ensure timely and efficient response to customer inquiries and issues, and oversee the resolution of complaints
• Collaborate with the sales and engineering teams to identify opportunities for improvement and implement solutions
• Analyse service data and metrics to identify trends, measure performance, and implement continuous improvement initiatives

What we’re looking for

• Minimum 5 years of relevant experience in a similar after-sales service or maintenance management role
• Strong technical knowledge and understanding of equipment maintenance and repair processes
• Excellent customer service skills and the ability to effectively communicate with a diverse range of stakeholders
• Proven track record in leading and motivating a team to achieve high levels of productivity and customer satisfaction