After Sales CS Development

PT Suzuki Indomobil Motor; Jakarta Timur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading automotive company in Jakarta Timur is seeking a Customer Service Manager to develop and oversee Customer Satisfaction initiatives. The ideal candidate will have at least 4-5 years of relevant experience and a strong educational background in Communication, Management, or Marketing. This position requires a service-oriented individual with excellent analytical and communication skills, ready to contribute to the company's growth.

Qualifications

• Minimum GPA 3.00 from reputable universities.
• 4-5 years experience as a Customer Service Workshop representative.
• Prior experience as Auditor CS is highly preferred.

Responsibilities

• Develop Customer Satisfaction work programs.
• Oversee Customer Service operations at dealers.
• Monitor performance of National Customer Care Managers.

Skills

Service oriented

Strong analytical & logic thinking

Good interpersonal & communication skills

Self-motivated & energetic

Ability to work as a team or independently

Education

Bachelor or Master Degree in Communication / Management / Marketing

Job description

Develop Customer Satisfaction work programs and ensure the effective performance of the CS team.

Oversee the development of Customer Service operations at dealers and monitor dealer survey results.

Monitor and evaluate the performance of National Customer Care Managers (CCM).

Develop and maintain a comprehensive customer service database.

Requirements

• Bachelor Degree and/or Master Degree in Communication / Management / Marketing or equivalent from reputable universities with minimum GPA 3.00
• Have 4-5 years experience as a Customer Service Workshop representative, demonstrating strong service quality and operational understanding.
• Prior experience as Auditor CS is highly preferred.
• Willing to travel for business assignments.

Looking for Character

• Service oriented
• Strong analytical & logic thinking
• Good interpersonal & communication skill
• Self‑motivated & energetic
• Able to work as a team or independent

As a response to the global transformation and to extend our perspectives in Suzuki’s Business Growth, we are searching for a high competent individual to be part of our organization growth.

PT.CENTRAL MEDIKA SEHAT

South Jakarta, Jakarta, ID