Admin Support

Speakup; Kota Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading tech company is seeking a Tech Admin and Privacy Support to join their cybersecurity team. This hands-on role focuses on data protection and privacy. You'll assist with Google Workspace management, contribute to compliance documentation, and gain valuable experience while enhancing technical and communication skills. Ideal for newcomers eager to learn and grow in cybersecurity.

Benefits

Collaborative work environment

Opportunity for career growth

Real project experiences

Qualifications

• Genuine interest in data protection and cybersecurity.
• Professional proficiency in English and Indonesian.
• Ability to break down tasks and critical thinking.

Responsibilities

• Provide administrative and logistical support across departments.
• Assist Google Workspace administration.
• Help organize documentation for compliance.

Skills

Data protection interest

Problem-solving mindset

Effective communication

Attention to detail

Eager to learn

Tools

Google Workspace

Microsoft Excel

Job description

Tech Admin and Privacy Support

We're looking for a Tech Admin and Security Support to join our cybersecurity team for Naga Cybersecurity division. This is a hands‑on, learning‑focused role ideal for someone eager to grow in the fields of data protection, privacy, and cybersecurity.

You will assist with managing our Google Workspace environment, provide user support, help maintain documentation, and contribute to implementing privacy best practices. You will work closely with our Google Workspace Administrator and the Data Privacy & Protection Team, gaining real experience while developing technical, analytical, and communication skills.

We're looking for someone who is proactive, detail‑oriented, and comfortable working in English, both written and spoken. This role is flexible and responsive to immediate needs for extra support in different work areas. No prior experience is required — just curiosity, motivation, and a willingness to learn.

What You’ll Do:

• Provides general administrative, logistical, and basic technical support across various departments
• Assists data entry, scheduling, organizing resources, basic troubleshooting, or other tasks that free up more specialized personnel
• As a support for class and training team
• Helps the documentation organization for compliance team
• Assists the administration and maintenance of Google Workspace, including basic user support.
• Helps with documentation and coordination for internal and external compliance, as well as data privacy.
• Serves as a liaison for Data Protection Officer (DPO) and Data Loss Prevention (DLP) team
• Provides support for internal training and classes
• Edit and update Policy, Procedural and Tactics documentation as required by changes in the Naga Cybersecurity team
• As a support for creating technical documents, whitepapers, and other documents for various audiences

Key Requirements:

• Genuine interest in data protection, privacy, and cybersecurity
• Eagerness to learn new tools, systems, and security concepts
• Basic understanding (or readiness to learn) of Google Workspace and digital platforms
• Professional proficiency level in English and Indonesian communication: written and oral (Applicants are required to submit their resume/CV in English)
• Ability to understand both technical and non-technical documents
• Can break down abstract ideas into clear, actionable tasks
• Strong analytical and problem-solving mindset
• Comfortable working independently and collaboratively
• Self‑motivated, proactive, and eager to improve
• High attention to detail and critical thinking
• Passionate about solving complex challenges

Preferred Skills but Not Required:

• Experience in consulting, training, or teaching
• Skilled in copywriting or content creation (especially for social media)
• Familiar with Google Workspace or Google Cloud Platform
• Background in IT, cybersecurity, or data privacy

System Support Admin

We are looking for a detail-oriented, proactive, and communicative Admin Support to assist with our daily operations and monthly reporting. This role plays a key part in ticket monitoring, customer communication, administrative coordination, and financial reporting related to support and consulting services.

Monitor incoming tickets via the Jarvies system.

Ensure each ticket is correctly categorized: ATS / AMS / MO / CR.

Coordinate with consultants and customers on open tickets.

Discuss new/ongoing tickets with the relevant consultant.

Share consultant updates with customers via Jarvies, email, or WhatsApp (for urgent matters).

Monitor progress of tickets escalated to SAP.

Forward any updates from SAP to customers via email and WhatsApp.

B. Communication & Administration

• Regularly check incoming emails to avoid missing customer or internal communications.
• Prepare and send a daily activity report to the team WhatsApp group.
• Compile and prepare monthly AMS/MO reports for customers, including ticket counts, completion status, and man-day (MD) usage.
• Monitor and update customer MD quotas.
• Active English proficiency – able to communicate clearly in both written and spoken English.

C. Finance & Reporting

• Create billing summaries for closed tickets and send them to the marketing team via WhatsApp/Email.
• Review support/consultant timesheets (including external consultants).
• Input timesheet data into the RB system accurately and on time.

Requirements:

• Freshgraduate are wellcome
• Strong communication skills, both with customers and internal teams.
• Detail-oriented, disciplined, and comfortable with deadlines.
• Proficient in Microsoft Excel and communication tools (Email, WhatsApp, etc.).
• Experience with ticketing systems (such as Jarvies) is a plus.

Why Join Us?

• Collaborative and dynamic work environment.
• Opportunity to learn directly from consultants and real project experience.
• Supportive of career growth in admin and operational support roles.