Admin Proyek: Pengendalian Biaya & Laporan Proyek

White Glove Hiring; Sidoarjo; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Marriott International (Aloft Hotels) is seeking a proactive guest services associate to promote our brand image and deliver exceptional hospitality. You will welcome guests, answer inquiries, and support sales efforts for preview packages and tours.

This role emphasizes upselling, eligibility verification for previews, and maintaining guest loyalty. You will follow all policies, communicate clearly, and collaborate with team members while performing standard front office duties and light

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Responsibilities

• Promote brand image awareness internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Upsell customers and sell enhancements for a better Marriott experience or event.
• Explain details for attending a sales presentation to potential owners.
• Verify eligibility for preview package sales/tours before scheduling a tour.
• Determine and give complimentary gifts to guests for patronage.
• Answer guest questions about property facilities/services.
• Record, relay messages accurately and completely.
• Follow all company policies; maintain professional appearance and confidentiality.
• Move, lift, push, pull and place objects up to 10 pounds; stand/walk for extended periods.
• Perform other reasonable duties as requested by Supervisors.

Education

High school diploma or GED equivalent

Job description

Job Description

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary gifts to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Company Culture

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.