Admin E-Commerce CS

Facetology; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A vibrant beauty brand in Jakarta is seeking an Admin E-Commerce Customer Service representative to respond to customer inquiries and resolve issues across e-commerce platforms. The ideal candidate will have strong communication skills, experience in customer service, and a keen interest in the beauty industry. This role requires working shifts, including weekends and campaign periods.

Qualifications

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within e-commerce.
• Familiar with major e-commerce platforms and their operational tools.

Responsibilities

• Respond to customer inquiries regarding products and services.
• Resolve customer issues related to orders and payments.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Familiarity with e-commerce platforms

Excellent communication skills

Problem-solving abilities

Interest in beauty industry

Education

Diploma or Bachelor Degree

Job description

Responsibilities

#BeOneofOurFaces!

Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human‑centric environment, driven by the purpose of enhancing quality of life through our products.

As a Admin E-Commerce CS, You Will

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, Tiktokshop, etc)
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Requirements

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within an e-commerce.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.) and their operational tools.
• Excellent communication and writing skills that aligned with brand voice.
• Strong problem‑solving abilities and the capacity to handle challenging situations with professionalism.
• Strong Interest and knowledge in beauty industry.
• Willing to work in shift including weekends or campaign periods.

Placement: Facetology Head Office, South Jakarta