Account Specialist – Cantonese Speaking (Relocate to Bangkok, Thailand)

Teledirect Telecommerce (Thailand) Ltd.; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global BPO leader is seeking an Account Specialist fluent in Cantonese to support the SMB segment. This role involves engaging with clients via phone, email, and chat, driving sales, and enhancing client experiences. Candidates should possess a Bachelor’s degree and previous sales experience, with a strong understanding of the digital marketing landscape. Competitive remuneration, comprehensive benefits, and a positive work culture are offered, along with opportunities for professional growth.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Positive work culture

Qualifications

• 2 years of related work experience preferred.
• Self-starter who meets deadlines in a competitive sales environment.

Responsibilities

• Contact clients daily to identify sales opportunities.
• Manage a portfolio of SMB clients and grow revenue.
• Provide pre- and post-sales assistance.

Skills

Verbal and written communication in English

Verbal and written communication in Cantonese

Sales account management

Digital marketing knowledge

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Job description

Account Specialist – Cantonese Speaking (Relocate to Bangkok, Thailand)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward‑thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Mission

As an Account Specialist with TDCX, you will be an important member of the sales organization, focusing on the Small and Medium Business (SMB) segment. You will play a critical role in driving the full sales process from prospecting for new customer acquisition to closing deals.

Key Responsibilities

• Contact new and existing clients via telephone, chat, and email daily, identify sales opportunities and provide the best solution for their business goal.
• Become an expert on client’s advertising solutions, identify trends, and solve problems.
• Improve client experience by driving optimal product adoption; manage a portfolio of SMB clients and grow revenue.
• Provide pre‑ and post‑sales assistance for all applicable products.
• Provide vital product insights, feedback and revenue trends; share feedback from the advertisers.
• Champion and produce success stories for advertisers who have succeeded in growing their business by using the products.
• Perform any other duties and responsibilities that may be assigned by the management.

Qualifications

• Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably 2 years of related work experience.
• Business development, sales account management or consultative selling experience is a plus.
• Knowledge of digital marketing industry is a plus.
• Self‑starter who can meet deadlines and enjoys working in a competitive inside sales environment.
• Excellent verbal and written communication skills in English and Cantonese.

Company Overview

Singapore‑based TDCX is a global BPO leader offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e‑commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.