Account Officer

Asuransi Astra; Banjar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A multinational online transportation company is seeking a customer service representative to support their team in the Jakarta area. Responsibilities include guiding consumers, managing inquiries, and providing excellent service. The ideal candidate is a fresh graduate or has a maximum of 2 years experience, with strong communication skills in Bahasa and a background in customer service or sales. This is a 6-month contract position offering a competitive salary.

Benefits

Basic salary

BPJS

Qualifications

• Minimum D3/S1 qualification required.
• Experience in customer service area.
• Ability to articulate and communicate clearly in Bahasa.

Responsibilities

• Guide consumers and partners in using our products.
• Manage service enquiries and disputes.
• Provide excellent customer service.

Skills

Customer service experience

Sales experience

Typing skill (WPM 50, accuracy 90%)

Communication in Bahasa

Adaptability to dynamic changes

Education

D3/S1 any major with GPA 2.75

Job description

Job Description

We're currently assisting our client, a multinational online transportation company, to find talents to be part of their customer service team in Jakarta area.

Responsibilities

• Guide consumers and partners in using our products.
• Manage service enquiries and disputes arising from consumers and partners.
• Provide excellent customer service to our consumer and partner base.
• Maintain good relationships and community building efforts with our consumers and partners.
• Support projects from all verticals including registration, acquisition, sales transaction, and conduct training.
• Educate consumers and partners on Grab products, promotional campaigns, and troubleshooting when they have difficulties.
• Resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Requirements

• Min D3/S1 any major with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service area.
• Experience in sales area.
• Typing skill with WPM 50 & accuracy 90%.
• Sense of empathy.
• Vaccinated minimum 2 doses.
• Energetic and agile.
• Fresh graduate, maximum 2 years in the same position (entry level).
• Adaptive with dynamic changes.
• Desirable: Able to speak English with minimum passive communication.

Benefits

Basic salary, BPJS.

Job Type

Contract, 6 months.