Account Manager, SMB - AMER

Remote; Indonesia; Remote; IDR 1.051.463.000 - 2.957.087.000; Full time

Job summary

A global employment solutions provider is seeking an experienced Account Manager to lead sales cycles and enhance customer relationships. The ideal candidate will have a strong background in account management with at least 5 years of experience, excellent communication skills, and a passion for customer success. This role offers the flexibility of remote work, competitive compensation, and opportunities for personal growth in a unique work culture.

Benefits

Flexible work schedule

Competitive salary

Comprehensive benefits package

Qualifications

• 5+ years of Account Management or related SaaS sales experience.
• Business fluency in English is essential.
• Ability to learn complex product solutions and drive successful client outcomes.

Responsibilities

• Manage the entire sales cycle for a book of business.
• Identify new expansion, upsell, and cross-sell opportunities.
• Own the customer relationship and ensure completion of the business cycle.

Skills

Account Management

Sales Strategy

Customer Retention

Communication Skills

Business Acumen

Job description

Overview

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you\'ll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What you bring

• Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
• Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
• Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
• Ability to create and execute sales motion and tactics to consistently grow revenue per account
• Able to create, execute and adapt proactive client strategies to achieve goals
• Confidently develop pipeline, forecast outcomes and provide accurate reporting data
• Strong knowledge of sales processes
• Ability to learn complex product solutions and eager to constantly develop new skills and competencies
• Understanding of Remote’s services and its position in the industry
• 5+ years of Account Management experience preferable, or related SaaS sales experience
• Excellent verbal and written communication skills
• Business fluency in English is essential
• Highly self-motivated with ambitions to be in a closing role
• Self-directed and able to work independently and as an active member of the team
• Resilience and perseverance with a positive attitude
• Able to perform under pressure
• Strong business acumen
• High level of integrity and work ethic
• Efficient in multitasking, prioritization, and time management
• Customer obsessed and clear desire to be in a customer facing role

Key Responsibilities

• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
• Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with the customers and build strategic and partnership based customer relationships
• Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
• Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
• Work with other cross-functional teams to ensure customer success

Practical details

• You\'ll report to: Manager, Account Management
• Location: We welcome applicants globally, with preference for AMER timezone
• Start date: As soon as possible

Remote Compensation Philosophy

Remote\'s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not engage in cheap-labor practices and therefore we pay above in-location rates. We aim to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

The On-Target Earnings for this position is between $63,950 to $179,850. The base salary is 60%.

At Remote, internal mobility is key to our culture of growth and development, supported by a compensation philosophy that guarantees pay equity. All compensation changes for internal moves are reviewed case-by-case by the Total Rewards & People Enablement team.

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. Some benefits are universal for Remoters, while others vary by country.

How you’ll plan your day (and life)

We work async at Remote, so you can plan your schedule around your life. Read more at remote.com/async. You will be empowered to take ownership and be proactive. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

• Please fill out the form below and upload your CV in PDF format.
• Submit your application and CV in English, as this is the standardised language used here at Remote.
• If you don\'t have an up-to-date CV, you may provide a LinkedIn profile instead.

We are an equal employment opportunity employer and welcome applicants from all backgrounds. We provide accommodations during the interview process upon request.

We may use brighthire.ai to record and transcribe interviews. Declining recording will not affect your candidacy.

Privacy notice and data processing details are provided to applicants in this posting and the linked handbook. We will ask you to voluntarily share pronouns at interview and may request demographic information for diversity reporting. This data is optional and confidential.

We accept applications on an ongoing basis.

Apply for this job

*