Account Manager - Civil

Thales Group; Daerah Khusus Ibukota Jakarta; On-site; USD 25.000 - 50.000; Full time

Job summary

A leading company in defense and civil solutions, Thales Group seeks a strategic customer account manager in Jakarta, Indonesia. The role requires building account plans, maximizing customer satisfaction, and driving team collaboration to achieve strategic initiatives. Candidates should possess strong negotiation skills and an entrepreneurial mindset, with extensive industry exposure vital for success.

Qualifications

• Extensive exposure to the customer industry.
• Ability to represent Thales Group comprehensively across teams.
• Strong team-building and communication skills.

Responsibilities

• Define the account strategy and align it with customer expectations.
• Maximize customer satisfaction and build loyalty.
• Support sales actions and update CRM data.

Skills

Persuasive negotiation

Team-building

Communication

Entrepreneurial mindset

Driving results

Job description

In fast-changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security, and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has been established in Indonesia for close to 40 years. Today, Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and local stakeholders. Recently, there has been increased interest in Thales' civil solutions, especially in transportation and air traffic control. With growing infrastructure development in Indonesia, Thales expects opportunities in transportation and security domains.

MISSIONS & RESPONSIBILITIES

1. Build the Account Plan: Define the account strategy and align it with customer and internal stakeholders by understanding customer expectations, monitoring competitors, identifying strategic initiatives, and supporting growth opportunities.
2. Orchestrate and network: Share customer insights, align the account team, support sales actions, update CRM data, and address customer satisfaction issues.
3. Act as “One face to the customer”: Maximize customer satisfaction, build trust and loyalty, develop group order intake, and drive strategic initiatives.

SKILLS & EXPERIENCE REQUIRED

• Extensive exposure to the customer industry
• Ability to drive results across virtual teams and represent Thales Group comprehensively
• Entrepreneurial mindset with initiative, curiosity, and autonomy
• Strong team-building and communication skills
• Persuasive negotiation abilities internally and externally

At Thales, we provide CAREERS, not just jobs. With 80,000 employees across 68 countries, our mobility policy supports career development globally. We believe embracing flexibility is a smarter way of working. Great journeys start here. Apply now!