Account Manager

Sribu; Jakarta Selatan; On-site; IDR 500.417.000 - 834.029.000; Full time

Job summary

A digital services agency in Jakarta Selatan is looking for an experienced account manager to oversee client projects from kickoff to completion. The role requires strong communication skills and the ability to manage multiple accounts effectively. Candidates should have 3–5 years of experience in account management or project management within a digital agency. This position offers opportunities for collaboration with cross-functional teams to ensure high levels of client satisfaction.

Qualifications

• 3–5+ years of experience in account management, client success, or project management.
• Strong communication and client-handling skills.
• Proven experience overseeing digital projects.

Responsibilities

• Serve as the primary point of contact for clients.
• Manage the end-to-end delivery of client projects.
• Lead weekly status meetings and handle project-related communication.

Skills

Account management

Client success

Project management

Strong communication

Detail-oriented

Collaboration with cross-functional teams

Job description

Responsibilities

• Serve as the primary point of contact for clients and maintain strong, long-term relationships.
• Manage the end-to-end delivery of client projects, from kickoff to completion.
• Oversee project timelines, scope, expectations, and risk mitigation to ensure smooth execution.
• Lead weekly status meetings and handle all project-related communication and approvals.
• Coordinate internal execution teams by providing clear briefs, context, and requirements.
• Review all deliverables to ensure accuracy, clarity, and quality before sending to clients.
• Deliver monthly and quarterly performance reports and highlight insights or next steps.
• Identify potential risks, blockers, or client concerns early and resolve/escalate as needed.
• Collaborate with the Sales/Account Executive team on account health and growth opportunities.
• Ensure high levels of client satisfaction throughout the entire service lifecycle.

Minimum Qualifications

• 3–5+ years of experience in account management, client success, or project management within a digital agency or services environment.

• Strong communication and client-handling skills, with the ability to manage expectations and de-escalate issues.

• Proven experience overseeing digital projects (SEO, web development, creative projects, or tech implementation).

• Highly organized, detail-oriented, and process-driven.

• Ability to manage multiple accounts and project streams simultaneously.

• Strong collaboration skills with cross-functional teams.