Account Head of Customer Experience (English/Arabic)

PT John Galt Properties; Provinsi Bali; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A customer service management company in Bali is seeking an experienced Account Head of Customer Experience proficient in both English and Arabic. You will build and lead a high-touch customer service team, with responsibilities including operational consultation and direct management. Candidates must possess leadership experience and be legally able to work in Indonesia. The role offers competitive compensation and performance bonuses.

Benefits

Performance bonuses

Working space near the beach

Annual bonuses and events

Qualifications

• Must have at least two years of experience leading a Customer Service team.
• Ability to work early morning or late night hours.
• Must have the right to work legally in Indonesia.

Responsibilities

• Build and manage a high-touch customer service team.
• Consult with the client to develop operational processes.
• Lead customer service operations on-site in Bali.

Skills

Fluency in English

Fluency in Arabic

Customer service leadership

Attention to detail

Problem-solving aptitude

Education

Bachelor's degree

Job description

Account Head of Customer Experience (English/Arabic)

Can You Build and Run a VIP Customer Service Team?

John Galt Services seeks a full-time Head of Customer Service to build and manage a high-touch customer service team (~10 employees) on behalf of our client.

You are a seasoned Customer Service Professional who is perfectly fluent in English and Arabic. You will be fully integrated as a remote member of our client's leadership team, with broad responsibilities and a great deal of trust.

Your application is our first test of your attention to detail and ability to follow instructions.

Read this ENTIRE job listing!

Follow the application instructions EXACTLY!

If you do not meet the minimum qualifications for the job, DO NOT APPLY!

If you fail to follow the instructions below, we will reject your application without reading it!

Learn the business and technical requirements of the customer-facing aspect of our client's business.

Consult with our client to develop operational processes and technical solutions that support a VIP service experience for their international customers.

Recruit a highly competent, multi-lingual, on-site customer service team.

Lead your team to conduct customer service operations here on Bali.

Take on other responsibilities as needed.

You are a highly educated, experienced Customer Service professional who speaks English and Arabic fluently. We will pay you accordingly.

You will begin at a probationary pay scale of IDR 24 jt / month gross (i.e. before taxes & benefits). Your probationary period is three months.

If we retain you past three months, your pay will increase to IDR 36 jt / month gross.

After your probationary period, you will be subject to monthly performance evaluations by our client. Based on those evaluations, we will pay up to a 50% monthly bonus, bringing your total gross compensation as high as IDR 54 jt / month.

We also reserve a large pool of funds for staff perks, events & annual bonuses. If we are happy with your work, you will be VERY happy with your choice!

Also, our office is just minutes from the beach, right outside Canggu, Bali. If you know, you know! 🌞🏖️😎

Minimum Job Qualifications

• PERFECTLY FLUENT IN ENGLISH AND ARABIC! Minimal accent. We aren't kidding about this one. If you aren't sure, then you aren't ready.
• PREVIOUS CUSTOMER SERVICE LEADERSHIP EXPERIENCE! You MUST have at least TWO YEARS of experience leading a Customer Service team.
• You MUST have at least a Bachelor degree.
• You MUST be willing to work early morning or late night hours.
• You MUST either live on Bali or be willing to relocate to Bali.
• You MUST have the right to work legally in Indonesia. JGS does NOT sponsor work visas!

If you do not meet ALL of these requirements, DO NOT APPLY for this job!

SUPERIOR ATTENTION TO DETAIL!

Patience, an engaging personality, and a desire to contribute to a winning team.

The ability to learn quickly and an aptitude for problem-solving.

You are supporting our client remotely, but this is NOT a remote job! We will provide working space and equipment near Canggu, Bali. All work is performed on-site.

Attach an English-language resume to your application.

Include a valid email address and a valid WhatsApp phone number.

Include this EXACT cover letter:

It must be written in fluent English, BY YOU, not by an AI assistant. We can tell! 👀

The very top line of the cover letter should be contain ONLY following phrase: Atlas Shrugged

Below this, describe your 2+ years of experience as Customer Service team leader.

Include NO OTHER CONTENT in your cover letter.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How would you rate your English language skills?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Are you willing to relocate for this role?

How many years' experience do you have as a Customer Service Executive?