Treasures Relationship Manager, Consumer Banking Group

DBS Bank Ltd; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

DBS Bank Ltd in Hong Kong seeks a driven Relationship Manager in Consumer Banking to grow affluent client relationships and cross-sell wealth management solutions. You will conduct needs analyses, present financial planning products, and deliver customised portfolio reviews while maintaining high service standards.

You will stay up to date with market conditions, ensure compliance with HKMA requirements, and collaborate with the team to achieve sales targets.

Qualifications

• Minimum of 3 years sales experience in consumer banking, preferably affluent segment
• Strong track record in wealth management product cross-sell
• Licensing: HKMA/RI and IIQE as applicable or equivalent

Responsibilities

• Promote Financial Planning Services and Wealth Management products to acquire affluent clients
• Build and deepen client relationships; perform portfolio reviews and cross-sell across banking, insurance, and investment products
• Deliver superior client experience and ensure service standards are met
• Adhere to compliance, risk controls, KYC/AML, PDPO, and regulatory requirements
• Collaborate with team to achieve sales targets and share market insights

Skills

Listening skills

Verbal communication

Written communication

Influence others

Self-motivation

Mandarin fluency

English fluency

Education

Bachelor's degree in Business/Finance

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Responsibilities(1) Promotion of Financial Planning Services and Wealth Mgt ProductsAcquire new affluent customers and identify business opportunities through cross-selling, referrals, personal business connections, etc.Identify customer needs through FNA to provide tailored solutions across a broad range of banking, insurance, and investment products, including investment profile reviews and portfolio management.Offer suitable wealth management products and services based on customer profiles, clearly explaining products and their associated risks.Address customer queries related to wealth management, including investment and treasury productsExecute call activities in line with the Relationship Management Model and other sales-related duties as assigned by BM / Team lead / CM.Meet and exceed assigned sales and business targets to maximize revenue contribution to DBS Treasures.Perform RI regulated activities and TR insurance activitiesAttend relevant training and briefings, reflect customer feedback and competitive insights, and recommend suggestions to BM / Team lead / CM.(2) Relationship Building and Account ServicingMaintain regular contact with existing customers to foster and deepen relationships, thereby reducing attrition.Update customers on the latest product and market information, account status, and conduct portfolio reviews to enhance product utilization, penetration, and increase share of wallet.Handle inquiries and execute financial transactions, orders, and operations for customers.Stay informed about current economic and financial markets to proficiently address customer Make cross-referrals for other consumer banking products to appropriate staff for follow-up.(3) Customer Experience ManagementDeliver superior customer service and professional financial solutions through thorough financial needs analysis and planning, adapting to evolving customer needs.Achieve and exceed the service standards set by the Bank.(4) Audit and Compliance ControlAdhere to the bank’s policies, standards, operational guidelines/procedures, security, and internal control measures.Comply with all compliance and regulatory requirements and codes of conduct, particularly those applicable to selling, including licensing, fitness and properness, KYC, FNA, PDPO, AML and documentation completeness for account opening and each transaction.Comply with the registered capacity and any conditions imposed by the HKMA, including applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC.(5) TeamworkWork collaboratively with colleagues and partners to ensure team objectives are met, fostering harmony and unity within the team.Requirements1. A minimum of 3 years of sales experience in consumer banking, with a preference for specialization in the affluent segment.2. A consistent and proven sales track record in wealth management products.3. Degree holder, preferably in business or finance related discipline;4. Must be a registered RI [Regulated Activities: Type 1 & 4] with passes in HKSI Licensing Examination Papers 1, 7 & 8; or equivalent; and5. Must be a registered TR [General* & Long Term (incl. linked long term)] with passes in IIQE papers 1, 2*, 3 & 5; or equivalent.[*New staff who does not possess the required general insurance qualification is required to pass the IIQE Paper 2 within three months after the commencement of service.]6. Preferably a registered CI – CRWP (ECF-RWM).7. CFP and CFA designation would be an advantage.8. Possesses excellent listening, verbal and written communication skills, an inquisitive mind, and a strong ability to influence others.9. Demonstrates self-drive and high ambition.10. Fluency in Mandarin and English is required.11. Other competencies in accordance to rank and role based on competency matrix.12. The hiring process for this role is subject to the Mandatory Reference Checking Scheme.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.Location:One Island EastJob:Relationship ManagementSchedule:RegularEmployee Status:Full time