Technical Support Engineer

Options Technology Ltd.; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Options Technology Ltd. in Hong Kong is seeking a Technical Support Engineer to join the core support team. You will troubleshoot real-time infrastructure in a fast-paced financial technology environment.

You will work with global clients and leverage knowledge of Cisco Unified Call Manager, Bloomberg/Reuters, and Windows/MCP certifications while providing first-line support and incident management. The role includes travel and ongoing professional development within a dynamic Options team.

Qualifications

• 1 year desktop support experience, preferably in financial services.
• Experience with call logging tools and incident management.
• Knowledge of Cisco Unified Call Manager and Bloomberg/Reuters systems.
• ITIL v3 Foundation and Windows/MCP/MCSA certifications are a plus.

Responsibilities

• Provide first line IT support via call-logging software and on-site.
• Communicate incident details and resolution timescales to customers.
• Escalate to third line support or vendors when needed.
• Troubleshoot TCP/IP and LAN/WAN issues in data centres and offices.

Skills

Desktop support

Troubleshooting

Communication skills

Willingness to travel

Education

Degree level qualification or equivalent

Tools

HP Service Center

Remedy

Cisco Unified Call Manager

Bloomberg/Reuters

Job description

Technical Support Engineer

Location: Hong Kong

Salary:Competitive

Join the Options Support Team in Hong Kong!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.

The Role

The Technical Support Engineer will sit at the heart of mission‑critical trading and cloud infrastructure. You’ll work directly with cutting‑edge financial technology, supporting global clients while solving complex, real‑time technical challenges.

We’re looking for someone who has technical proficiency in:

• 1 years’ desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management /VIPSupport.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.

Typical Job duties would include:

• Provide first line support through the call‑logging software and on‑site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or elevate incidents and requests to on‑site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and elevate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).

We’re also looking for candidates with:

• Strong research, writing and communication skills.
• Ability to work in a fast‑paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.

We look forward to discussing how you can make an impact at Options Technology!

If you have any questions about this role, please contact [e-mail]