Senior Operation Manager / Operation Manager

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Bank of China (Hong Kong) Limited is seeking an experienced professional in Hong Kong to support operational risk management across Personal Banking and Wealth Management. The role involves supervising staff, implementing risk controls, and ensuring compliance with regulatory requirements while aligning with the bank's strategic initiatives.

The candidate will coordinate procedures, provide guidance to units across regions, and contribute to improving overall operational efficiency through

Qualifications

• Degree holder in Business Administration or related discipline.
• Minimum 3 years' relevant experience in retail banking with at least 1 year managerial experience.
• Good command of Chinese (Putonghua) and English.
• Proficient in MS Office applications and word processing.

Responsibilities

• Assist supervisors to apply operational risk tools to identify and control risks.
• Conduct reviews to identify risks and monitor remedial actions.
• Supervise subordinates to ensure effective work.
• Assist supervisors to formulate and publish operational procedures aligned with Bank strategy.
• Coordinate and manage procedures to suit department needs.
• Provide feedback and design proposals to enhance operation efficiency.
• Ensure frontline staff's compliance with regulatory requirements and internal policies.
• Provide training and guidance to various units including overseas as applicable.

Skills

Operational risk

Retail banking

People management

English

Putonghua

MS Office

Education

Bachelor degree

Job description

Job No.:500093
Employment Type:Full time
Departments:Personal Banking and Wealth Management Department
Job Functions:Bank Operations, Management

Responsibilies：

• Assist supervisors to apply operational risk management tools to help identifying, assessing, monitoring and controlling operation risk.
• Conduct reviews to identify possible operational risk, provide recommendations to address the control weakness and monitor the implementation progress of the remedial actions.
• Supervise subordinates to ensure working effectively.
• Assist supervisors to ensure subordinates work effectively.
• Assist supervisors to formulate and publish operational procedures which are applicable to the work plans and work plans according to the development based on the Bank’s strategy;
• Conduct periodic reviews to identify possible operational risk, provide recommendations to address the control weakness and monitor the implementation progress of the remedial actions.
• Conduct periodic reviews to assure service commitments can be made;
• Assure frontline staff’s compliance with regulatory requirements and internal policies and procedures. ;
• Based on the Bank’s development strategy or business change (including requests from regulatory authorities, strategic change from industrial peers and the needs of continual improvement), coordinating and managing operational procedures which suit the department;
• With implementation of the Bank’s strategies and planning, provide feedbacks of relevant information to line reporting manager; Design proposals for enhancing overall operation efficiencies based on the division’s function.
• Provide business support and guidance to different units / institutions (including local, Southeast Asian and overseas) of the Group, in accordance with the strategies of the Group and business development needs (if applicable).
• Supervise subordinates to assure frontline staffs’ ethical behaviors and compliance with regulatory requirements and internal policies and procedures. Supervise subordinates to assure frontline staffs’ are equipped with sufficient and relevant training on products and compliance.

Requirements：

• Degree holder, preferably in Business Administration or related disciplines
• Minimum 3 years' relevant experience on retail banking business with at least 1 year managerial experience.
• Good command of both spoken and written Chinese (including Putonghua) and English
• Proficient in MS Office applications
• Familiar with English and Chinese Word Processing

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## More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Employment Term

• 全職

Education

• 學士