Security Services Operation Manager

Randstad Hong Kong Limited; Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Job summary

Randstad Hong Kong Limited is looking for a dedicated SOC Team Lead to manage their front-line security team in Hong Kong. This position requires overseeing the operations of Tier 1 engineers and ensuring top-tier security monitoring for corporate clients.

The ideal candidate will have over 8 years of experience in IT, with a strong foundation in security operations and relevant certifications. This role requires leadership, technical expertise, and the ability to adapt in a fast-paced environment.

Qualifications

• 8+ years of experience in IT with a focus on security operations.
• Professional certifications like CISSP, CISA, or GIAC preferred.
• Strong understanding of networking and cloud environments.

Responsibilities

• Oversee daily operations of the Tier 1 SOC team.
• Supervise and mentor SOC engineers to ensure 24/7 coverage.
• Manage incident triage and ensure SLA compliance.

Skills

Team Leadership

Incident Management

Process Optimization

Technical Mentorship

Communication

Education

Bachelor’s degree in Information Technology or related discipline

Tools

SIEM tools

SOAR tools

EDR tools

Job description

About the Company

Our client, a highly reputable and expanding technology solutions provider in Hong Kong, is seeking a dedicated SOC Team Lead to guide their front-line defence team. If you thrive in fast‑paced environments and possess a passion for threat detection and team development, this is the perfect opportunity to build a long‑term, rewarding career.

About the Team

You will be joining a highly collaborative, tight‑knit, and sophisticated technical team that deeply values mutual support, continuous learning, and a devoted work ethic. The company prides itself on a warm, professional culture and an exceptionally low turnover rate, where commitment and leadership are genuinely recognised and rewarded.

About the Job

As a SOC Team Lead, you will oversee the day‑to‑day operations of the Tier 1 engineering team to ensure top‑tier security monitoring for corporate clients.

Responsibilities

• Team Leadership & Scheduling: Supervise, mentor, and manage shift schedules for Tier 1 SOC engineers to guarantee seamless, 24/7 service coverage.
• Incident Management & SLA Compliance: Oversee the initial triage process, ensuring security alerts are meticulously investigated, documented, and escalated according to contracted SLAs.
• Process Optimization: Own and continuously update Standard Operating Procedures (SOPs), response runbooks, and escalation matrices to streamline operations.
• Technical Mentorship & Quality Control: Act as the primary escalation point for complex threats, audit incident tickets for quality, and provide hands‑on coaching on threat investigation techniques.
• Continuous Improvement: Drive automation initiatives to minimise alert fatigue, lead post‑incident reviews (PIRs), and collaborate with Tier 2/3 teams to update detection rules.
• Performance Tracking: Conduct regular evaluations, identify training gaps, and handle ad‑hoc security projects as needed.

Qualifications and Experience

• Education: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
• Credentials: Professional information security certifications (e.g., CISSP, CISA, or GIAC) are highly preferred.
• Experience: Minimum 8 years of experience in the IT industry, with a comprehensive understanding of diverse infrastructure and security operations.
• Technical Knowledge: Strong foundation in networking, cloud environments, operating systems, databases, and basic programming. Familiarity with SIEM, SOAR, and EDR tools is essential.
• Frameworks: Knowledge of service quality standards (ISO, ITIL, Six Sigma) and project‑management methodologies (Agile, PMBOK).
• Communication: Strong presentation skills with fluency in English and Putonghua.
• Flexibility: Willingness to work on a shift‑duty basis to support 24/7 operations.

How to Apply

If you are ready to take on this challenge, please contact:

• Email: [e-mail]
• Tel / WhatsApp: [phone]