Retail Loans Processing Lead — Operations & Compliance

Industrial and Commercial Bank of China; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") in Hong Kong seeks an experienced Lead for Retail Loans Processing to oversee drawdown, settlement and collateral maintenance, ensuring strict regulatory compliance.

You will coordinate with OIC, manage post-loan monitoring and address escalated customer issues, while driving process improvements and service excellence through a capable team.

Qualifications

• Bachelor's degree in Finance, Accounting or related discipline.
• Minimum 5 years' experience in loan administration, preferably in retail loans processing, with at least 2 years in a team leadership role.
• In-depth knowledge of Hong Kong banking regulations and best practices for loans processing in banking industry.
• Strong people management and cross-functional collaboration skills.
• Fluency in Cantonese, English & Mandarin.

Responsibilities

• Lead the retail loans processing team, overseeing loan drawdown and settlement, with familiarity with PAPT arrangements.
• Coordinate with OIC to ensure timely service delivery and provide excellent service to customers.
• Manage post-loan monitoring and handle escalated customer complaints.
• Streamline processes and participate in system enhancements to improve efficiency.
• Manage team members and lead the team to achieve high standards of operational excellence.

Skills

Leadership

People management

Cross-functional collaboration

MS Office

Bookkeeping systems

Languages: Cantonese

Languages: English

Languages: Mandarin

Education

Bachelor's degree in Finance/Accounting or related discipline

Tools

MS Office

Bookkeeping systems

Job description

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") in Hong Kong seeks an experienced Lead for Retail Loans Processing to oversee drawdown, settlement and collateral maintenance, ensuring strict regulatory compliance.

You will coordinate with OIC, manage post-loan monitoring and address escalated customer issues, while driving process improvements and service excellence through a capable team.