Remote Gaming Ops & Pipeline Automation Specialist

Chaos Theory; Hong Kong; Hybrid; HKD 230,000 - 320,000; Full time

Job summary

Chaos Theory is seeking a sharp and curiousOps role to keep our gaming operations running smoothly and to improve them over time. You will bridge content setup, provider coordination, and systems strategy, starting with ensuring launch integrity and moving toward streamlined workflows as we scale.

The role emphasizes detecting friction, proactive refinement, and delivering reliable operational health across Asia hours in a dynamic, remote-friendly environment.

Qualifications

• Strong written and spoken English.
• You will need to communicate clearly with internal teams, providers, and technical colleagues.
• Good common sense and basic troubleshooting ability.
• When something breaks, you can investigate before escalating.
• Comfort working with technical systems, portals, dashboards, backend tools, or internal admin platforms.
• Strong attention to detail. Small setup errors can create real issues.
• Reliability and responsiveness during Asia working hours.
• Ability to follow processes carefully, while also noticing where processes could be improved.
• Confidence asking clear questions when something is unclear.
• A practical, hands-on mindset. You are happy to do the operational work while learning how to make it better.

Responsibilities

• Setting up new game content using provider portals and internal systems.
• Creating, updating, testing, and checking entries before launch.
• Monitoring alerts, error channels, and maintenance communications.
• Coordinating with internal teams when content goes live or when operational issues arise.
• Supporting data gathering and reporting for games dashboards.
• Documenting recurring processes and known issues.
• Spotting opportunities to simplify, improve, or automate repetitive work.
• Escalating technical issues clearly and with useful context.

Skills

English proficiency

Troubleshooting

Technical systems familiarity

Attention to detail

Reliability

Process improvement

Clear communication

Hands-on mindset

Job description

Chaos Theory is seeking a sharp and curiousOps role to keep our gaming operations running smoothly and to improve them over time. You will bridge content setup, provider coordination, and systems strategy, starting with ensuring launch integrity and moving toward streamlined workflows as we scale.

The role emphasizes detecting friction, proactive refinement, and delivering reliable operational health across Asia hours in a dynamic, remote-friendly environment.