Product Support & Services Associate

Morgan-Stanley; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

Morgan Stanley in Hong Kong is seeking a Product Support & Services Associate in Operations to provide critical transaction support and manage post-execution processes across the Institutional Securities Group. You will execute complex processes, assist a Team Manager, recognize risks, train others, share knowledge, and drive post-trade activities to ensure accurate and timely processing.

The role emphasizes collaboration with front office, operations, technology and control functions for

Qualifications

• Experience in trade support, settlements, or post-execution operations.
• Knowledge of controls and risk management in financial transactions.
• Ability to collaborate with front office, operations, technology and control functions.

Responsibilities

• Execute complex processes and assist the Team Manager in coordinating workflows.
• Recognize risks in day-to-day processes and propose changes to improve controls.
• Train teammates, allocate tasks and provide first-line escalation support as needed.
• Manage post-trade activities to ensure accurate and timely transaction processing.

Skills

Trade support

Post-trade processing

Risk identification

Stakeholder management

Process improvement

Education

Bachelor's degree in finance or related field

Tools

Post-trade platforms

Job description

We’re seeking someone to join our team as a Product Support & Services Associate in Operations to provide critical transaction support and manage post-execution processes that help ensure efficient, accurate, and scalable delivery of services across the Institutional Securities Group.In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Product Support & Services position at Associate level within Product Support & Services, which is responsible for providing transaction support and managing post-execution processes.Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.What you'll do in the role:Execute complex processes and assist a Team Manager in coordinating processes, risks and/or projects in a Team Lead capacityRecognize risk in day-to-day processes to draw out the key issues and leverage detailed knowledge to propose changes in processTrain others, allocate tasks and support with first line escalation where requiredShare expert knowledge across the team, contribute to team output and development, building relationships across the FirmManage post-trade activities and ensure accurate and timely transaction processing across supported productsDrive process improvement initiatives and support operational change efforts to enhance efficiency and controlsWhat you'll bring to the role:Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their teamAbility to operate independently with respect to some job responsibilitiesCulture carrier across Operations, embracing the Firm's core valuesExperience in trade support, settlements, transaction processing, or post-execution operations within financial servicesAbility to identify operational risks, investigate exceptions, and implement effective resolutionsExperience in stakeholder management and collaboration across front office, operations, technology, and control functionsAt least 4 years' relevant experience would generally be expected to find the skills required for this role.WHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo .