Position: IT Infrastructure Manager (Data Center, 45-55K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 502,200 - 613,800; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking an experienced IT Infrastructure Manager to lead a team in overseeing data center operations. The ideal candidate will have substantial experience in the Telco/ICT industry, strong leadership skills, and a solid background in infrastructure management. Responsibilities include managing service performance, ensuring operational readiness, and communicating effectively with technical teams. A bachelor's degree in a relevant field and proficiency in English, Cantonese, and Mandarin are required. Competitive salary ranges from 45K to 55K based on experience, with several employee benefits.

Qualifications

• Minimum 8 years’ experience in Telco/ICT industry, with at least 5 years in a supervisory role.
• In-depth knowledge of data center operations and environmental systems.
• Familiarity with server, storage, and network services operation.

Responsibilities

• Lead and mentor a team of IT infrastructure operation engineers.
• Oversee end-to-end data center operations and infrastructure management.
• Respond promptly to outages and service disruptions.

Skills

Leadership

Problem-solving

Decision-making

Customer service orientation

Communication in English

Communication in Cantonese

Communication in Mandarin

Education

Bachelor’s degree in Computer Science, Information Technology, or related fields

Tools

ITIL

PMP

Prince2

Job description

SW8838 |11 Aug 2025 Position: IT Infrastructure Manager (Data Center, 45-55K)

• Lead and mentor a team of IT infrastructure operation engineers and data center operators.
• Oversee end-to-end data center operations, infrastructure management, and monitoring (servers, storage, networking).
• Manage IT services, including systems, network, storage, and GPU availability, ensuring optimal performance.
• Maintain current documentation, SOPs, and infrastructure diagrams.
• Oversee routine maintenance, updates, patch management, and conduct regular health checks of the data center.
• Ensure 24/7 operational readiness, availability, and effective escalation procedures.
• Act as an escalation point for high-severity incidents and operator issues
• Respond promptly to outages and service disruptions to minimize downtime.
• Prepare reports on infrastructure health, incidents, and capacity planning.
• Manage operators, vendors, and ensure SLA compliance.
• Establish key metrics for proactive monitoring and alerting to prevent issues.
• Communicate effectively with users, technical teams, and stakeholders regarding incidents and changes.
• Lead ad-hoc projects, continuous improvement initiatives, staff scheduling, and performance evaluations.
• Oversee help desk operations and ensure high-quality customer service.
• Basic understanding of AI concepts and their impact on operations within an AI Supercomputing Center (AISC).

• Bachelor’s degree or above in Computer Science, Information Technology, or related fields
• Minimum 8 years’ experience in Telco/ICT industry, with at least 5 years in a supervisory role
• In-depth knowledge of data center operations, infrastructure, and environmental systems
• Familiarity with server, storage and network services operation
• Relevant professional certifications (e.g., ITIL, PMP, Prince2) are an advantage
• Strong leadership, problem-solving, decision-making skills and customer service orientation
• Excellent communication skills in English, Cantonese, and Mandarin
• Benefits:
• 45-55K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment