Policy Servicing Manager (General Insurance)

Bank of China Group Insurance Company Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Bank of China Group Insurance Company Limited is seeking a Policy Servicing Manager (General Insurance) to lead the policy administration team in Hong Kong. You will oversee policy data recording, renewals, endorsements and cancellations while driving efficient workflows and accurate data integrity.

The role requires at least 5 years in policy administration, a degree in a relevant field, and strong leadership and communication abilities to liaise with underwriting, claims and internal teams.

Qualifications

• Degree or above in relevant field and minimum 5 years in policy administration
• Thorough understanding of general insurance products and policy administration processes
• Strong leadership and team management abilities with a proven track record
• Excellent communication and interpersonal skills for liaising with stakeholders and teams

Responsibilities

• Process new policy applications, renewals, endorsements, and cancellations
• Oversee accurate recording of policy data and maintenance of policy records
• Develop streamlined workflows and procedures to boost operational efficiency
• Monitor policy administration performance and identify improvement opportunities
• Provide training and support to the policy administration team for high-quality service
• Collaborate with underwriting, claims and other departments to ensure seamless policy management
• Stay abreast of regulations and best practices to ensure compliance

Skills

Leadership

Communication

Problem-solving

Strategic thinking

Team management

Policy administration

Stakeholder liaison

Education

Degree or above in relevant field

Insurance qualifications/certifications (advantageous)

Job description

Policy Servicing Manager (General Insurance)

Responsible for processing new policy applications, renewals, endorsements, and cancellations;

Oversee the accurate and timely recording of policy data and maintenance of policy records;

Develop and implement streamlined workflows and procedures to enhance operational efficiency;

Monitor policy administration performance and identify areas for improvement;

Provide training and support to the policy administration team to ensure high-quality service delivery;

Collaborate with underwriting, claims, and other departments to ensure seamless policy management;

Stay abreast of industry regulations and best practices, and ensure compliance within the policy administration function.

Requirements

Degree or above with minimum 5 years of experience in a policy administration role within the insurance industry;

Thorough understanding of general insurance products and policy administration processes;

Excellent problem-solving and decision-making skills, with the ability to think critically and strategically;

Strong leadership and team management abilities, with a demonstrated track record of developing and motivating a high-performing team;

Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders;

Proficiency in using insurance-related software and technologies;

Relevant insurance qualifications or certifications would be highly advantageous.

Bank of China Group Insurance Company Limited has been providing general insurance products and professional services and comprehensive coverage to customers for over a decade. We strive to achieve: Service Excellence, Product Diversification, Accountability and Customer Satisfaction. The scopes of operation and service of the Company continues to enhance. To cope with our business growth, we are now looking for qualified candidates to join our dynamic team.

Bank of China Group Insurance Company Limited has been providing general insurance products and professional services and comprehensive coverage to customers for over a decade. We strive to achieve: Service Excellence, Product Diversification, Accountability and Customer Satisfaction. The scopes of operation and service of the Company continues to enhance. To cope with our business growth, we are now looking for qualified candidates to join our dynamic team.