Part Time Sales Advisor (Queen's Road Central)

COS APAC; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Benefits offered by this job

25% staff discount across all Group品牌

Job summary

COS seeks a friendly Part-Time Sales Advisor for Queen's Road Central to greet customers and represent the COS brand. You will deliver high-level service, initiate conversations, assist at the cash desk, fitting rooms and on the shop floor, ensuring a seamless and welcoming shopping experience.

You'll also handle deliveries, replenish stock and merchandise the latest garments. Prior retail experience is not required, but a passion for fashion, strong communication and flexibility to work

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.
• Action-oriented: Proactive and driven to take initiative and get things donewith quality.
• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and provide high-level service at all touchpoints.
• Initiate conversations and assist at cash desk, fitting rooms, and shop floor.
• Process deliveries, replenish stock, and merchandise garments on the shop floor.
• Create welcoming experiences and guide customers through their journey with genuine assistance.
• Adapt to varied hours and shift potential including evenings and weekends.

Skills

Customer focus

Adaptable

Proactive / initiative

Strong communication

Eager to learn

Brand enthusiasm

Flexible schedule

Job description

Part Time Sales Advisor (Queen's Road Central)

As the Part-Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.

Action-oriented: Proactive and driven to take initiative and get things donewith quality.

Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.

Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

Understandingof store operations & customer service skills frompreviousretail experience

Confident in offering customers advice on fashion trends, materials, sizingetc

Additional information

This is apart-timeposition with a contract of 15 hours a week.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands(including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories) — available both in-store and online".

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ending our workforce reflects the richness of the communities we serve.