Lead, Strategic Partnerships

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a Lead, Strategic Partnerships for Hong Kong. This pivotal role encompasses direct responsibility for strategic customer relationships, with a focus on growth and value maximization through innovative health technology solutions.

The ideal candidate will have over 10 years of experience in account management, strong negotiation skills, and an understanding of the health insurance landscape. A passion for making an impact in healthcare is essential.

Qualifications

• 10+ years experience in enterprise account management.
• 5+ years in a leadership role, preferably in health insurance.
• Proven track record in managing large accounts.

Responsibilities

• Overall ownership of P&L for customer account.
• Lead commercial negotiations and structure agreements.
• Develop a long-term account strategy aligning with customer needs.

Skills

Enterprise account management

Client engagement

Strategic negotiation

Data analytics understanding

Digital transformation

Education

Bachelor’s degree in Business or Technology

Advanced degree (MBA)

Job description

Do meaningful work with us. Every day. At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology.

As a fast‑growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

Reporting to the Head of Strategic Partnerships, the Lead, Strategic Partnerships (Hong Kong) role is responsible for the end‑to‑end ownership of our most strategic customer relationships, ensuring multi‑year growth, renewal health, and expansion across our portfolio. Today, this role is pivotal in ensuring AIA maximises the value of our technology ecosystem, delivering innovative, data‑driven solutions that enhance operational efficiency and business outcomes.

Key Outcomes

• Delivery of agreed products being deployed.
• Demonstrate financial impact of Amplify Health products for our customers.
• Improve client satisfaction score year‑on‑year.
• Deepen client engagement and identify areas for growth and product expansion.

Responsibilities

• Overall ownership of P&L for customer account.
• Own and deliver revenue & cost targets ensuring sustainable business performance.
• Lead commercial negotiations, structuring agreements that balance value creation with risk appetite.
• Track and report on account performance.
• Identify and capitalize on opportunities to expand Amplify Health product usage and coverage.
• Manage executive relationships and escalations.
• Cultivate and maintain strong, trust‑based relationships with executive‑level stakeholders, positioning Amplify Health as a strategic partner that supports customer objectives.
• Develop a long‑term account strategy for the customer, ensuring alignment with their business objectives, digital transformation roadmap, and Amplify Health’s growth ambitions.
• Facilitate regular executive reviews and strategic planning sessions to ensure alignment and continuous improvement, i.e. Monthly SteerCo.
• Improve client satisfaction score year‑on‑year.
• Delivery of agreed roadmap for IPP to ensure value delivery for BU.
• Serve as the primary liaison between key account stakeholders and internal cross‑functional teams, including product development, data analytics, and technology.
• Translate complex technical solutions into clear business benefits for senior stakeholders, reinforcing Amplify Health’s value proposition.
• Direct product implementation team to ensure timely delivery of product roadmap to customer.
• Ensure tactical team (Provider management, Claims Operational, Analytic) is focused on the right initiatives driving adoption and integration of Amplify Health offerings to deliver measurable business value.

Experience and Qualifications

• 10+ years experience in enterprise account management, with at least 5 years in a leadership role.
• Experience in health insurance industry will be an advantage.
• Proven track record of managing large, complex accounts in SaaS/DaaS or technology‑driven environments.
• Strong understanding of data analytics, cloud platforms, and digital transformation strategies.
• Bachelor’s degree in Business, Technology or related field; advanced degree (MBA) strongly preferred.

Competencies & Core Characteristics

• Strategic Architect: Ability to anticipate market trends and align account strategies with long‑term business goals.
• Customer‑Centricity: Champions a profound understanding of customer needs and pain points, driving meaningful impact.
• Committed to lasting value realization and viewing revenue as the natural result of delivering exceptional customer success.
• Influencing & Negotiation: Demonstrates strong persuasion skills and the ability to negotiate complex commercial agreements, ensuring win‑win outcomes and long‑term partnerships.
• Innovation & Agility: Embraces change, encourages creative problem‑solving, and adapts quickly to evolving business needs.
• Data‑Driven Decisiveness: Balances deep analytical rigor with the need for speed. Makes informed decisions quickly in the face of ambiguity and adapts strategies based on market feedback and trends.
• Insatiable Curiosity: Continuously seeks out new market insights, competitive trends, and innovative commercial models. Asks probing questions, challenges assumptions and status quo.

Amplify Health is a leading health insurtech business that offers integrated, digital health technology and data analytics solutions to payors, insurers, employers, and providers. We partner with all participants in the healthcare system to transform healthcare delivery and insurance. The result is a better healthcare system and a healthier society for all. We have a bold vision: to make Asia healthier by creating and sharing value in health systems through best‑in‑class technology, data science and talent. Healthcare is one of the fastest‑changing industries today. Globally, new health digital technology is creating opportunities to positively shape the lives of people and communities. If you’re passionate about digital tech, health and changing healthcare for the better, join us and do meaningful work, every day.