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HSBC Insurance Specialists in Hong Kong identify and capitalise on insurance opportunities while managing portfolios and maintaining strong relationships with Premier mainland clients. You will provide end-to-end service, from needs identification to application and follow-up, ensuring high satisfaction and persistence.
Collaboration across teams and adherence to compliance are essential. English proficiency is required with Mandarin fluency; multiple branch locations in Hong Kong are available
Identify and capture insurance business opportunities with prompt follow-up on analytically driven leads with a key focus on targeted customer group in Hong Kong
Develop and retain quality relationship with targeted customer group; Manage individual insurance portfolios, conduct regular contact to Premier mainland customers to ensure the highest rate of customer satisfaction and persistency
Engage end-to-end insurance service, including customer needs identification, solution recommendations, application fulfilment, and follow up
Provide specialist advice on appropriate insurance solutions to meet the insurance and protection needs of Premier customers are well fulfilled
Establish effective working relationships with other teams within the Branch and other relevant partners that impact the client's experience of HSBC to deliver a consistent approach and application of outstanding service standard
Build and maintain a positive team culture through ensuring quality business referrals and referral skills among team members and contributing to product knowledge and skills sharing
Maintain a high level of compliance guidelines and procedures
Ensure self, and team activities comply with relevant legal and regulatory requirements and meet HSBC standards and procedures.
工作地點:可選香港/九龍/新界 多個分行地點