ICT Client Manager

BSI; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

BSI is seeking a professional to undertake management system assessments across ISO/IEC 27001, 20000 and 22301 in Hong Kong. You will prepare reports, deliver findings, and guide corrective actions for clients. The role includes leading teams and developing partnerships to grow the business while maintaining high service quality.

The ideal candidate holds a bachelor’s degree in IT/CS and preferred auditor qualifications (ISO/IEC 27001/20000/22301); English is essential, Chinese a plus.

Qualifications

• Bachelor degree or above in IT, Information Security or Computer Science.
• ISO/IEC 27001, ISO/IEC 20000 and ISO 22301 auditor qualifications preferred.
• Strong English communication; Chinese language a plus.

Responsibilities

• Undertake management system assessments per BSI requirements for ISO 27001, 20000 and 22301.
• Prepare assessment reports and deliver findings with clear corrective action guidance.
• Lead assessment teams; ensure high quality service and client relations.
• Develop partnerships to secure commercial opportunities and client satisfaction.
• Plan workloads to maximize revenue-earning activity and efficiency.

Skills

Information security

Auditing

Team leadership

Education

Bachelor's degree in IT/CS

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Responsibilities & Accountabilities

Undertake management system assessments in accordance with BSI requirements, covering ISO/IEC 27001 (Information Security), ISO/IEC 20000 (IT Service Management) and ISO 22301 (Business Continuity) related standards.

Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.

Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.

Lead assessment teams as required, ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.

Establish and develop an effective partnership which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.

Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.

Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.

Maintain and develop assessment skills and technical and management system standards knowledge.

Provide technical support to clients through business development, sales and customer service staff.

Person Specification

Bachelor degree or above; Degree in IT, Information Security or Computer Science related.

A professional with qualification of ISO/IEC 27001, ISO/IEC 20000 and/or ISO 22301; IRCA-registered auditor, CISA or CISSP, holder of a Hong Kong-recognized auditor qualification is preferred.

Good verbal and written communication skills in English; can communicate in Chinese is an advantage.

Experience in the digital trust, IT information security or AI is preferred.

Hirer responsiveness Salary match Number of applicants