End User Support – Property Management Tech Advocate

E.C. Fix Technology Limited; Hong Kong; On-site; HKD 240,000 - 336,000; Full time

Benefits offered by this job

Professional development

Flexible working arrangements wherefe

Career progression

Inclusive workplace

Job summary

E.C. Fix Technology Limited is seeking an End User Support specialist for a full-time role in the Central and Western District, Hong Kong.

You will support end users across property management systems and infrastructure, handling hardware, software and network-related issues. The role emphasizes customer service, clear communication, and the ability to manage multiple tickets while maintaining high-quality support.

Qualifications

• Proven experience in end-user support, helpdesk or technical support roles.
• Strong knowledge of hardware components and peripherals.
• Familiarity with property management software systems is a plus.
• Proficiency in troubleshooting Windows and macOS.
• Experience with ticketing systems and remote support tools.
• Excellent customer service and ability to explain technical concepts clearly.
• Ability to manage multiple requests and prioritise workload.

Responsibilities

• Provide first-line technical support to end users via phone, email and tickets.
• Troubleshoot hardware and software issues related to property management systems.
• Diagnose and resolve issues, escalating when needed to senior teams.
• Document tickets and maintain accurate records of resolutions.
• Install, configure and maintain hardware for end users.
• Provide user training on property management software features.

Skills

End-user support

Hardware troubleshooting

Windows/macOS troubleshooting

Customer service

Communication

Multi-tasking

IT certifications

Tools

Ticketing systems

Remote support tools

Job description

E.C. Fix Technology Limited is seeking an End User Support specialist for a full-time role in the Central and Western District, Hong Kong.

You will support end users across property management systems and infrastructure, handling hardware, software and network-related issues. The role emphasizes customer service, clear communication, and the ability to manage multiple tickets while maintaining high-quality support.