Massage Therapist (FT)

Rosewood Hotel Group; Menlo Park (CA); On-site; Full time

Job summary

An established industry player in luxury hospitality is seeking a skilled Massage Therapist to join their team. In this role, you will provide exceptional massage and body treatments to guests, ensuring a high level of customer service and satisfaction. With a focus on wellness, you will utilize various massage modalities, including Swedish and deep tissue techniques, while maintaining a serene and professional environment. If you are passionate about enhancing guest experiences and possess the necessary qualifications, this is an exciting opportunity to grow within a prestigious spa setting.

Qualifications

• 2-3 years experience as a massage therapist required.
• Must hold a current California Massage Therapist license.

Responsibilities

• Administer various massage and body treatments to guests.
• Maintain cleanliness and organization of treatment rooms.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Teamwork

Education

High School Diploma or Equivalent

Tools

Massage Techniques

Basic Computer Knowledge

Job description

OVERVIEW/BASIC FUNCTION

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current city massage license.

RESPONSIBILITIES

1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Ensure that standards are maintained at a superior level on a daily basis.
3. Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
4. Providing spa, beauty and massage treatments in accordance with Sense Spa standards.
5. Follow all spa policies and procedures related to spa services, record-keeping, clientele, equipment and environment.
6. Be flexible with your schedule, supporting the needs of the spa.
7. Educate, inform and promote spa services to spa clients and employees, including spa retail product recommendations to clients.
8. Inform Lead Therapist of any member concerns, equipment or supply issues.
9. Communicate and develop good working relationships with spa staff, hotel employees, members and repeat guests.
10. Report all client complaints to Spa Management.
11. Ensure that safety procedures are practiced, and any concerns are communicated immediately to the Spa Director.
12. Assist with special events and perform other duties as assigned by the Senior Spa Therapist and management.
13. Fill in client history record for each client treated.
14. Clean spa treatment room between clients and set up the treatment room for the next client, in accordance with Sense Spa standard set-up requirements.
15. Maintain a positive attitude and contribute toward a quality work environment.
16. Regularly attend, participate in and support training and staff meetings for the spa.
17. Provide excellent customer service, massage services, rituals and body therapies to all Sense Spa guests.
18. All other duties as required.

QUALIFICATIONS

Experience: 2-3 years experience as a massage therapist

Education: High School Diploma or Equivalent

General Skills:

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, while maintaining a sense of balance and calm energy.
• Resolving problems using good judgment; follow directions thoroughly; work with minimal supervision.
• Understand a guest’s service needs; provide a high level of customer service; follow and create consistent Sense Spa ‘flow’; maintain confidentiality of guest information and pertinent hotel data.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must be a team player.

Technical Skills:

Trained and practice Swedish, sports, deep, hot stone, reflexology and aromatherapy massage. Trained in various body therapies and rituals including vichy, scrubs, and wraps.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting up to 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Certified California Massage Therapist.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: The pay scale for this position is $17.10/hour plus commissions, bonuses, upsell incentives, tips, etc. This is the pay range for this position that the Hotel reasonably expects to pay.