Deputy Strategic Ops Lead – Contact Center & Systems

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Bank of China (Hong Kong) Limited is seeking a Deputy/Assistant Business Strategy Manager for its Contact Centre, CSM, and System Management functions. The role focuses on maintaining system operations and providing daily support to business and operations teams, with guidance from senior staff.

The ideal candidate has a bachelor degree and relevant banking/operational experience, strong communication skills, and proficiency in Chinese and English (including Putonghua).

Qualifications

• Bachelor degree is preferred
• 2 years or above of relevant working experience in banking and financial institutes / operational management field would be an advantage
• Responsible, detailed-mind, well-organized with good communication skills
• Good command of Chinese and English in both spoken and written including Putonghua
• Proficient in PC skills and MS Office applications
• Candidate with less experience will be considered as Senior Clerk

Responsibilities

• Provide daily system support to business and operation team
• Assist superior in raising and maintaining system operation
• Perform regular system-related checking/UAT to ensure business and operation smooth
• Handle ad hoc assignments and projects as assigned by supervisor

Skills

System operation support

Communication

MS Office

Bilingual Chinese/English

Education

Bachelor degree

Job description

Bank of China (Hong Kong) Limited is seeking a Deputy/Assistant Business Strategy Manager for its Contact Centre, CSM, and System Management functions. The role focuses on maintaining system operations and providing daily support to business and operations teams, with guidance from senior staff.

The ideal candidate has a bachelor degree and relevant banking/operational experience, strong communication skills, and proficiency in Chinese and English (including Putonghua).