Data Operations & Incident Engineer

Reju Technology Consulting; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

Reju Technology Consulting in Hong Kong seeks a data operations professional to manage end-to-end data incident management, monitor data pipelines, and support data governance initiatives.

The role involves collaborating with data custodians, business users and vendors, handling data migration tasks, validating data integrity, and maintaining operation manuals.

Candidates should have a degree in IT or related fields and 3–5 years of experience in data engineering or production support.

Qualifications

• Bachelor's degree or above in Computer Science, Information Technology, Data Engineering, Data Science, Business Analytics, or a related discipline.
• 3-5 years of working experience in Data Engineering, Data Operations, Production Support, Data Warehousing, or Enterprise Data Management.

Responsibilities

• Execute end-to-end incident management for data-related production issues, follow standardized processes to track and resolve data faults.
• Monitor daily operation of data pipelines, system interfaces, ETL/ELT processes, identify data quality anomalies and platform performance issues.
• Handle daily high-priority BAU data incidents, elevate complex critical incidents to supervisors in a timely manner with complete problem details.
• Participate in root cause analysis (RCA) and assist in formulating preventive action plans to avoid recurring problems.
• Collaborate closely with Data Custodians, business users, application support teams and vendors to troubleshoot and fix daily data issues efficiently.
• Participate in data migration projects, responsible for specific execution work including data extraction, transformation, validation, data reconciliation and project cutover.
• Execute data validation and reconciliation work during migration to guarantee data integrity and accuracy.
• Implement daily data monitoring and control work, timely identify and fix potential data risks and recurring data problems.
• Maintain and update operational documents, operation manuals, support processes and team knowledge base regularly.
• Cooperate with data owners and data custodians to optimize data quality, data lineage and data stewardship related processes.

Skills

SQL

Incident management

Data pipelines

Data governance

Stakeholder communication

Education

Bachelor's degree in Computer Science/IT or related

Tools

ETL/ELT tools

Data integration frameworks

Cloud data technologies

Job description

Reju Technology Consulting in Hong Kong seeks a data operations professional to manage end-to-end data incident management, monitor data pipelines, and support data governance initiatives.

The role involves collaborating with data custodians, business users and vendors, handling data migration tasks, validating data integrity, and maintaining operation manuals.

Candidates should have a degree in IT or related fields and 3–5 years of experience in data engineering or production support.