Customer Complaint Resolution Lead

Mox Bank; Hong Kong; On-site; HKD 420,000 - 520,000; Full time

Job summary

Mox Bank in Hong Kong is seeking a dedicated Complaint Handling Manager/Officer to serve as the focal point for the Bank’s customer complaints across channels. You will investigate, log, and drive timely resolution while upholding high service standards.

Join a dynamic team within a young, energetic culture. Diploma or above is required, with 3+ years in complaint handling for the Manager role; proficiency in Cantonese, English and Mandarin is essential.

Qualifications

• Diploma or above.
• 3+ years’ work experience in complaint handling for Manager role.
• Solid experience in retail banking, credit card and personal loans operations.

Responsibilities

• Handle written/ verbal complaints and ensure timely investigation and resolution.
• Ensure premium service: easy contact, professional attitude, prompt acknowledgment and clear communication.
• Collaborate with key stakeholders and maintain good working relationships.
• 5-day work per week.

Skills

Languages: Cantonese, English, Mandar​

Education

Diploma or above

Job description

Mox Bank in Hong Kong is seeking a dedicated Complaint Handling Manager/Officer to serve as the focal point for the Bank’s customer complaints across channels. You will investigate, log, and drive timely resolution while upholding high service standards.

Join a dynamic team within a young, energetic culture. Diploma or above is required, with 3+ years in complaint handling for the Manager role; proficiency in Cantonese, English and Mandarin is essential.