Contract IT Service Desk Specialist (1-Year)

Computer Recruitment Consultants Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Computer Recruitment Consultants Limited in Kowloon Bay, Hong Kong, seeks a Service Desk Analyst for a 12-month renewable contract to act as frontline IT contact for end users and internal staff. You will manage incidents and requests, ensure SLA compliance, and help update SOPs and IAM access processes.

The role requires experience in service desk operations, strong MS Office 365 skills, and bilingual capabilities in English, Cantonese and Putonghua. Shift-based hours form part of the schedule.

Qualifications

• Holder of Higher Diploma or above in IT related discipline.
• 1 year of work experience in Services Desk or Technical Support to handle IT incidents and queries from end-users.
• Good knowledge of MS Office 365 products.

Responsibilities

• Acting as the frontline IT contact for end users and internal users.
• Daily operational control and management of the Incident/Request Process and services project fulfilment.
• Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs.
• Ensure prompt response and communication to users.
• Track and report the status of all critical incidents to management.
• Develop, review and update the IT SOPs, policies and procedures.
• Coordinate and provide support to IAM users access management.
• Provide Tier 1 support on applications.
• Support the projects of MS Patches / Releases Management, Desktops Support and PC & Printer installations.

Skills

IT Support

Service Desk

Incident Management

English Cantonese Mandarin

Education

Higher Diploma or above in IT

Tools

MS Office 365

Job description

Computer Recruitment Consultants Limited in Kowloon Bay, Hong Kong, seeks a Service Desk Analyst for a 12-month renewable contract to act as frontline IT contact for end users and internal staff. You will manage incidents and requests, ensure SLA compliance, and help update SOPs and IAM access processes.

The role requires experience in service desk operations, strong MS Office 365 skills, and bilingual capabilities in English, Cantonese and Putonghua. Shift-based hours form part of the schedule.