Backend Production Support Engineer - Equities, MainApp

Medium; Hongkong; Hybrid; HKD 300,000 - 500,000; Full time

Job summary

A leading technology company in Hong Kong is seeking a candidate for a technical support role. This position involves supporting trading projects, enhancing system reliability, and collaborating with various teams. Ideal candidates will have experience in application support, technical skills in scripting and development, and a proactive approach to problem-solving. The role offers a competitive salary and flexible working conditions.

Benefits

Competitive salary

Attractive annual leave

Work Flexibility

Internal mobility program

Crypto.com visa card upon joining

Qualifications

• 3-5 years of experience in application or technical support.
• Experience in DevOps and support tools.
• Familiar with monitoring systems.

Responsibilities

• Engage in requirements analysis and system design.
• Act as a primary technical contact for trading projects.
• Collaborate with the SRE team to enhance system reliability.

Skills

Application or technical support experience

Shell scripting

Ruby

Golang

SQL technologies

Analytical skills

Tools

Datadog

Sumologic

OpenTelemetry

AWS

Kubernetes

CI/CD pipelines

Linux environment

Job description

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

Responsibilities

• 1. Technical Development and Testing
• a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.
• b. Write and refine integration tests to ensure the robustness and reliability of the software.
• c. Build close relationship with different operation team to continuously improve the operation efficiency

Customer Support and Problem Resolution

• 2. Customer Support and Problem Resolution
• a. Act as the primary technical contact for resolving issues encountered by the derivs trading project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions
• b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.
• c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving.
• d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.

System Reliability and Maintenance

• 3. System Reliability and Maintenance
• a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
• b. Provide system upgrade and optimization plans to enhance system performance and reliability.
• c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.

Working and Interview Language: English

English

Requirements

• 3-5 years of experience in application or technical support.
• Experience with shell scripting, Ruby, Golang and SQL technologies.
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
• Strong analytical skills and the ability to proactively identify issues before they escal

Desired additional qualifications

• Experience in equity trading platforms and solid familiarity with equity-related knowledge.
• Experience in technical support in banking and other financial sectors
• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Solid experience in a Linux environment and relevant support tools.
• Experience in development or relevant experience in Site Reliability Engineering (SRE).

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining
• Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world’s fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Equal Opportunity Employment Statement

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.