Assistant Manager, Usage and Rewards - Hang Seng Bank (HK)

Hang Seng Bank; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Hang Seng Bank in Hong Kong (Mong Kok) is seeking a results-oriented professional to drive card spend, engagement, and promotions. You will build and manage merchant partnerships, design campaigns with marketing, and ensure seamless program execution while enhancing customer experience.

The ideal candidate holds a university degree with 3+ years in credit card environments, demonstrates innovation, strong analytical skills, and bilingual English/Chinese communication.

Qualifications

• University degree with 3+ years of relevant experience, preferably in credit cards.
• Strong aptitude for innovation and resilience in a dynamic environment.
• Excellent communication and interpersonal skills; experience with partnerships.
• Ability to collaborate with stakeholders across functions to drive outcomes.
• Fluent in English and Chinese, written and spoken.

Responsibilities

• Support targets for card spending, engagement, and awareness through features and promotions.
• Organize joint promotions with merchant partners and spending programs.
• Develop and maintain merchant partnerships to grow spend cost-effectively.
• Invent and launch new usage propositions with external retail partners.
• Collaborate with marketing to design integrated campaigns for visibility.
• Engage cross-functional teams to ensure smooth program execution and CX.
• Manage program budget, payments, and reconciliation.
• Monitor performance, report results, and iterate improvements.

Skills

Innovation mindset

Stakeholder management

Analytical thinking

English & Chinese bilingual

Communication skills

Education

Bachelor's degree

Job description

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal Responsibilities:

• Contribute to achieve business targets of card spending, customer engagement, and awareness through credit cards related features, value propositions, promotions, and projects
• Organize, and implement joint promotions with merchant partners and targeted customer spending programs via card usage & rewards projects, including thorough analysis of marketing situations, customer behavior, and spending patterns
• Develop, grow, and maintain partnerships with merchant partners to drive sustainable spending growth in a cost-effective manner on a day-to-day basis
• Innovate and commercialize new usage propositions and initiatives to drive adoption and usage with external retail partners
• Collaborate with marketing team to design and execute integrated marketing campaigns that enhance the visibility and appeal of credit card products and promotions
• Be an active team member, proactively engaging internal and external stakeholders, including marketing team, analytics team and digital team to ensure smooth program implementation and deliver efficient, accurate execution while uplifting customer experience
• Manage program budget planning, payment, and reconciliation
• Monitor program performance, report, and evaluate program results to iteratively improve programs based on feedback and outcomes

Requirements:

• University degree with a minimum 3 years of relevant experience preferable in credit card industry
• Strong aptitude for innovation, ready for challenges and enjoy working in dynamic environment
• High degree of personal drive and resilience
• Excellent communication and interpersonal skills, with hands-on experience in internal or external partnerships development or management
• Able to work with stakeholders from various functions and disciplines to drive business outcomes
• Excellent problem solving and analytical skills with creative and critical thinking
• Good command of both written and spoken in English and Chinese

More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 旺角

Employment Term

• 全職

Employment Term

• 長期

Education

• 學士