AI Chatbot Product Manager

Binance; Hong Kong; On-site; HKD 446,400 - 781,200; Full time

Benefits offered by this job

Shape the future with the world’s lead

Collaborate with world-class talent in

Tackle unique, fast-paced projects

Autonomy in an innovative environment

Career growth and continuous learning

Work-from-home arrangement

Job summary

Binance in Hong Kong is seeking a product designer to own the CS bot management platform, shaping its planning, design and delivery across knowledge base, chat flow and ticket center.

You will use big data and AI to boost CS operations, train corpora, design SOPs, and coordinate with engineering, UX, and CS teams to hit product objectives, KPIs and user satisfaction.

Qualifications

• Bachelor degree or above.
• Must have CS bot product design experience.
• Strong communication with multiple stakeholders.
• Solid data analysis and user insight skills.
• Excellent problem solving and analytical skills.

Responsibilities

• Lead the planning, design, delivery, and promotion of the CS bot management platform.
• Leverage big data and AI to improve CS operations, including corpus training and SOP design.
• Collaborate with engineering, UI/UX, and CS teams to meet product objectives.
• Review CS bot KPIs and user cases to identify insights for product improvements.

Skills

CS bot product design

Stakeholder communication

Data analysis

Problem solving

Education

Bachelor degree or above

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital‑asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Responsible for the overall planning, design, delivery and promotion of CS bot management platform (knowledge base, chat flow, ticket center, etc.).
• Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
• Collaborate closely with cross‑functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
• Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

Requirements

• Bachelor degree or above.
• Must have product design experience in CS bot.
• Have a good communication skill with multiple stakeholders.
• Process strong data analysis and user insight skills.
• Excellent problem solving and analytical skills.

Benefits

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure.
• Tackle unique, fast‑paced projects with autonomy in an innovative environment.
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.