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IT Support Engineer (Progression to Management)
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Aberdeen Standard Investments
2nd/3rd Line IT Support Engineer
Job summary
A dynamic Managed Service Provider in Oxford seeks an experienced 2nd/3rd Line IT Support Engineer. The role involves delivering IT projects, managing Microsoft 365 and Azure environments, and providing both on-site and remote support. Ideal candidates will have strong IT support experience, excellent communication skills, and a proactive mindset. A valid UK driving license is essential. This role offers a fantastic opportunity to make a real impact in a collaborative environment.
Qualifications
- Solid experience in 2nd or 3rd Line IT Support, ideally within an MSP environment.
- Strong knowledge of Microsoft 365, Azure, and Windows Server technologies.
- Ability to deliver projects and manage customer change requests.
Responsibilities
- Deliver IT projects, handle escalations, and ensure smooth service delivery.
- Manage and deliver Microsoft 365 and Azure environments.
- Perform on-site and remote support and contribute to improving systems.
Skills
Are you an experienced IT Support Engineer looking to take ownership of projects and technical delivery within a growing MSP? This could be the perfect next step for you!
As a 2nd/3rd Line IT Support Engineer, you’ll play a key role in delivering IT projects, handling escalations, and ensuring smooth service delivery for a range of customers. You’ll manage and deliver Microsoft 365 and Azure environments, perform on‑site and remote support, and contribute to improving systems, documentation, and customer experience. This is a varied and hands‑on role that combines project delivery with high‑level technical support.
Our client is a fast‑growing Managed Service Provider with a strong technical foundation and a culture built on growth, collaboration, and innovation. They offer a fantastic environment for engineers who want to make a real impact. The position is primarily remote with some work from their Oxford office, and client site visits as required.
- Solid experience in 2nd or 3rd Line IT Support, ideally within an MSP environment
- Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls)
- The ability to deliver projects and manage customer change requests
- Excellent communication skills and a proactive, solutions‑focused mindset
- A valid UK driving licence and right to work in the UK are essential.
Ready to take your IT career to the next level? Apply today to join this ambitious and forward‑thinking MSP as their next 2nd/3rd Line IT Support Engineer!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.