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The Department for Work and Pensions (DWP) is one of the government’s largest public service departments with a sizeable annual budget, serving over 20 million citizens.

The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.

Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.

We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.

DWP Estates is not just about maintaining buildings - it’s about transformation. Our strategic goals include:

• Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
• Investing in infrastructure through planned replacement works
• Embedding sustainability in line with Government Greening Commitments (GGCs)
• Delivering cost-effective services while maintaining high standards
• Creating a professional, best-in-class working culture across the Government Property profession

Our Estates strategy ambitions have been refreshed to take us through to 2030:

• OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments
• INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption
• SUPPORT the drive for sustainability throughout DWP
• DELIVER: Expertly deliver improving, cost-effective services for DWP
• THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government

There is no better time to join the award winning DWP Estates team.

Job Overview

The Estates Data, Systems & Reporting (DSR) team’s mission is to serve as an agile enabler and assurer to DWP Estates in delivering its strategy through the whole data lifecycle for reliable, validated and assured data, systems and insight. This is in part achieved through delivery of the Estates Data & Systems Strategy, considering the DWP, DWP Digital and DWP Estate Strategies in its formulation.

The Data, Systems & Reporting Business Analyst role will be pivotal in bridging the gap between business / functional needs and data, reporting and technical solutions, particularly in the data-driven and systems-focused environment of DWP Estates. Reporting to the Estates Systems Governance & Security Lead, you will work closely to establish business requirements and ensure the systems landscape is optimised to meet these, as well as informing the procurement pipeline for future systems.

Based in the ESMA function within the Estates Directorate, you will be responsible for identifying, alongside business stakeholders and technical teams, service and process improvement opportunities, supporting implementation of any proposed solutions.

Digital, Data and Technology Profession Capability Framework

This role sits within the following:

• Job Family – Digital & Data
• Core Role – Senior business analyst
• Level – Expert

• Elicit, analyse, and document business requirements for new and existing data and systems solutions.
• Facilitate workshops, interviews, and stakeholder sessions to capture functional and non-functional requirements.
• Gather and document business requirements for new data, systems, ensuring requirements are clear, concise, and meet business needs. Communication of requirements to Digital and Commercial teams.
• Gather and document business requirements from various departments, ensuring that system design and implementation meet the needs of the DWP Estates business.

• Analyse current business processes and identify opportunities for improvement.
• Support design and implementation of system enhancements and new solutions, ensuring alignment with Estates Data Strategy and DWP Digital standards.

• Contribute to the development and implementation of a cohesive Data Governance Framework.
• Ensure compliance with data protection, security, and interoperability standards across Estates systems.

• Engage with stakeholders to understand their data and systems needs and translate these into actionable requirements.
• Act as a liaison between Estates business teams, technical teams, and suppliers to ensure mutual understanding of requirements and deliverables.
• Represent Estates in digital sprints and governance forums, escalating issues where necessary.
• Building effective relationships with a diverse range of internal and external stakeholders.

• Produce clear documentation including business requirement documents, process maps, and user stories.
• Develop reporting tools and dashboards to support operational and strategic decision-making. Support in the development of new reporting initiatives that support strategic business objectives, working closely with senior management to ensure alignment with overall business goals.

• Data governance and assurance.
• Process modelling and systems integration.
• Reporting and dashboard development (Power BI, SQL).

At DWP, our leadership attributes and behaviours are aligned with the Civil Service Success Profiles to ensure we deliver high-quality public services. As a Data, Systems & Reporting Business Analyst in the DWP Estates Data & Systems Team, you will demonstrate the following leadership qualities:

• Provide clear direction and guidance on data and systems initiatives, ensuring alignment with Estates transformation goals.
• Facilitate communication and alignment across systems, data governance, and digital transformation initiatives.

• Engage effectively with senior stakeholders, suppliers, and cross-functional teams.
• Communicate technical concepts in a way that is accessible to non-technical stakeholders.
• Ensure transparency by maintaining clear documentation of business needs, functional requirements, and change requests.

• Proactively manage and coordinate multiple priorities, including WPS mobilisation and strategic projects.

• Identify and address system and data integration challenges, proposing practical and effective solutions.
• Use data-driven insights to support evidence-based decision-making.

• Foster a collaborative approach across DWP Digital, Estates, WPS, and business stakeholders.
• Align with DWP’s wider digital transformation strategy to enhance estate management capabilities.
• Build and maintain strong relationships with integrators, suppliers, and internal teams to drive system improvements.

• Champion continuous improvement in system, data management and governance processes and digital collaboration.
• Identify opportunities for automation and innovation to enhance data management.
• Ensure alignment with DWP’s digital roadmap and wider government transformation objectives.

By embedding these leadership attributes and behaviours, the Data, Systems & Reporting Business Analyst will play a critical role in driving digital innovation, data governance, and operational excellence across DWP Estates