Service Manager jobs in United States

The closing date is 11 December 2025

Child Health Information Service (CHIS) is a data management service. We are responsible for receiving, recording, and sharing standardised and accurate data and information to maintain the Child Health Record for each child aged 0-19 in Cumbria. We cover those who live in the county, move in, and those who attend Cumbria Schools.

The CHIS Team Leader post is responsible for the day-to-day running of the team and to provide supervision to the Child Health Information team within the local CHIS Departments. The role involves managing the team's performance, delivering activity within agreed standard operating procedures, defined quality standards, and failsafe mechanisms. Training needs for individuals are also met.

The post requires extensive knowledge of data, including analysing and monitoring data quality using Excel spreadsheets and CSV files.

You will need to work with other Band 4 staff, supplying cover during holidays, etc. There may be a requirement to attend other bases and to travel across the county as required.

The CHIS Team Leader post is responsible for the day-to-day running of the Child Health information team and to provide supervision to the team within the local CHIS Department. The role involves managing the team's performance, delivering activity within agreed standard operating procedures and defined quality standards, and failsafe mechanisms. Training needs for individuals are met.

Assist the Child Health Information Manager in the development of the service, including supporting service improvement initiatives and digital modernisation. Carry out crucial data quality checks that support the continued development and improvement of data quality across Child Health services. Develop expertise in CHIS IT systems.

Support, prepare and present analytical data and quality failsafe reports.

Be fully conversant with and adhere to all work-related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.

Ensure that any/all work outputs are produced to a high standard of quality that meets all organisation requirements for Information Governance, RMS, and CQC, and that is compliant with all associated national, regional and local policies, procedures and guidelines.

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

• NVQ level 4 admin/health records or equivalent or equivalent level of knowledge and experience
• Willingness to train/develop further skills

• Demonstrable NHS experience within a Child Health Department
• Relevant knowledge and experience of Child Health Systems or significant experience within an NHS environment.
• Experience of quality data input, identifying and correcting erroneous data, which requires the ability to screen complex health records and identify such issues as missing immunisations, health checks and child protection correspondence and then taking appropriate action.
• Experience and confidence to give advice and deal with queries from the public and health professionals with regard to the National Immunisation and Health Surveillance programme for children in an appropriate and timely manner.
• An understanding of the National Programme for IT (NPFIT) and specialist knowledge of Child Health systems; databases, spreadsheets with an ability to produce analytical reports.
• Specialist knowledge of filing systems (particularly of health records), collation and maintenance of health records. Knowledge of medical terminology in particular coding skills required for the National Immunisation & Health Surveillance Programme for children.
• Experience of working to tight deadlines using initiative, delegation skills and prioritising work for self and team members
• A specialist knowledge of Child Health systems; databases, spreadsheets with an ability to produce analytical reports.
• Experience and knowledge in all aspects of human resources procedures including appraisals, sickness and recruitment.
• Have an understanding of relevant legislation: Health & Safety; Data Protection; Caldicott, and confidentiality.
• Experience of supervising and managing staff within the NHS.
• Experience of working on RiO

• Ability to provide support to the manager and assistant manager including the delivery and cascading of training packages for staff.
• Good interpersonal and leadership skills
• Ability to participate in multidisciplinary meetings in the interest of the Department and service provision
• Excellent IT Skills including Microsoft packages and in particular Excel
• Ability to collate, analyse and present accurate data in a meaningful way
• Ability to delegate workloads appropriately
• Problem solver with excellent customer care skills
• Attention to detail and accuracy in terms of the work being undertaken
• Knowledge of the Child Health Information Service Specification
• Experience of project management and/or change management

• Demonstrate a responsible, dependable, enthusiastic and honest character along with a caring and sensitive nature.
• To be responsible for own personal development and taking advantage of any appropriate training and development opportunities which would enhance the service.
• Ability to be flexible and to work in other areas throughout the Trust, as and when required in accordance with operational service needs.
• Take personal responsibility, having the courage to challenge and continuously learning and improving, having pride in your team.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust