Jobs in Peterborough, United States
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Remote Vulnerable Customer Specialist
Job summary
A leading financial service provider is seeking a Vulnerable Customers Advisor to provide support for individuals facing distress and financial difficulties. This remote position requires strong customer service skills and resilience to handle sensitive conversations. The ideal candidate has experience working with vulnerable customers and will assist in providing solutions while maintaining a compassionate approach. Competitive salary and benefits are offered.
Benefits
Qualifications
- Experience working with adults facing various difficulties.
- Ability to manage sensitive conversations effectively.
- Compassion and strong personal boundaries required.
Responsibilities
- Handle escalations from Customer Service Advisors.
- Assist customers with addictions and financial issues.
- Provide appropriate service for individuals in distress.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.