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Service Engineer
Job summary
A leading automatic door solutions provider is seeking a remote Service Engineer based in London. The role involves maintaining and optimizing automatic door systems, providing both technical support and on-site assistance. Candidates should have prior experience with automatic doors, and a full driving licence is essential. The position offers a full-time contract and competitive salary, tailored to experience.
Qualifications
- Previous knowledge and experience of working on automatic doors is highly desirable.
- Must have a full current driving licence to perform duties.
- CSCS Card required for site access.
Responsibilities
- Completion of PPM, reactive & modernization upgrade calls.
- Provide technical support and product modernization recommendations.
- Conduct door safety checks and handle incidents/complaints.
- Deliver customer support to EQS customers while on site.
- Ensure QHSE compliance and participate in an OOH rota.
Skills
Education
Tools
Job Title: Service Engineers – Automatic Doors (Remote, London-Based)
Location: Remote (London-based candidates only)
Job Type: Full-time
Industry: Automatic Doors / Access Solutions
Start Date: ASAP
Salary: Competitive, based on experience
FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.
As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.
- Completion of PPM, reactive & modernization/upgrade calls.
- To provide customer & colleague technical support & product modernization recommendations.
- Completing door safety checks & investigating door incidents & customer complaints.
- To provide on site customer support to EQS customers.
- To adhere to company processes & procedures & highlight improvement opportunities.
- Delivering customer service & maintaining QHSE compliance at all times.
- Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
- To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.
- To complete mandatory box tests after all calls.
- OOH rota duty.
- To be a Team Player.
- To offer a flexible approach to working hours.
EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005
EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.
SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.
OTHER REQUIREMENTS: CSCS Card.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.