Jobs in Brighton, United Kingdom

Join to apply for the Entry-Level Holiday Coordinator role at Caribbean and Cruise Experience.

We are a dynamic, global travel organization offering remote career opportunities for entrepreneurial individuals who are passionate about travel and helping others explore the world. Our team specializes in creating memorable vacation experiences, including luxury cruises, Caribbean getaways, and bespoke itineraries. Operating in over 30 countries, we empower self-driven professionals to build flexible careers in the booming travel industry. Whether you’re a seasoned traveler, a cruise enthusiast, or someone who loves connecting people with unforgettable journeys, you’ll thrive in our supportive model.

The Role

You Will Be Responsible For

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

• You have at least 1 year experience within a Customer Success or Sales Operations / Sales Support role, ideally within the Consulting and Hospitality industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are adaptable and thrive in changing environments.
• You are a self-starter and demonstrate a high level of resilience.
• You pay strong attention to detail and deliver work that is of a high standard.

What's on Offer?

• Flexible working options
• Leadership Role

• Entry level

• Full-time

• Other

• Travel Arrangements, Hospitality, and Business Consulting and Services

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