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Customer Operations Supervisor/Lead
Job summary
A leading recruitment agency in Maidstone is looking for a Customer Operations Supervisor to lead a team of customer service advisors. The ideal candidate will have strong leadership skills and a passion for delivering exceptional customer service. Responsibilities include monitoring KPIs and ensuring outstanding service delivery. This full-time role offers a competitive salary of £40,000 per annum.
Benefits
Qualifications
- Proven experience in a customer service leadership role.
- Strong communication and people management skills.
- Ability to work under pressure and meet deadlines.
Responsibilities
- Lead and motivate a team of customer service advisors.
- Ensure outstanding service delivery across all customer touchpoints.
- Monitor KPIs and implement strategies for improvement.
Skills
Customer Operations Supervisor / Lead - Maidstone
Salary: £40,000 per annum
Location: Maidstone
Contract : Full-time, Permanent
Are you an experienced leader with a passion for delivering exceptional customer service? We're looking for a Customer Service Team Leader to join our dynamic team in Maidstone.
- Lead and motivate a team of customer service advisors to achieve performance targets.
- Ensure outstanding service delivery across all customer touchpoints.
- Monitor KPIs and implement strategies for continuous improvement.
- Handle escalated queries and provide solutions promptly.
- Support training and development to enhance team skills.
- Proven experience in a customer service leadership role.
- Strong communication and people management skills.
- Ability to work under pressure and meet deadlines.
- A proactive approach to problem-solving and process improvement.
- Competitive salary of £40,000.
- Opportunities for career progression.
- Supportive and collaborative work environment.
- Additional benefits package (details available upon application). Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
We can only consider applications from candidates who have the right to work in the UK
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.