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Job summary
A recruitment specialist is seeking a customer service representative to support international customers. This role involves maintaining B2B and B2C relationships, handling inquiries through various channels, and ensuring customer satisfaction. Ideal candidates will have experience in customer service, strong communication skills, and the ability to multitask effectively. The position offers structured work hours and benefits including life assurance and discounts.
Benefits
Qualifications
- Prior experience in customer service, ideally with both B2B and B2C clients.
- Excellent communication skills, both written and verbal.
- Ability to multitask in a fast-paced environment.
Responsibilities
- Develop and maintain international B2B and B2C customer relationships.
- Receive and respond to customer queries via different channels.
- Investigate and resolve customer issues efficiently.
- Understand customer requirements to recommend specific products.
Skills
You will fully utilise your Customer Service skills in this busy role, supporting customers in international markets, including the United States. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a highperforming team in delivering exceptional customer service. We are looking for someone who enjoys building customer relationships and loyalty by providing an outstanding, solution-oriented, professional and enhanced customer service experience.
- Develop and maintain international B2B and B2C customer relationships, demonstrating empathy at all times, to maximise profitability and increase customer satisfaction.
- Receive all incoming contact from customers - phone calls, email, social media messaging and live chat. Own, research and respond to queries, solve problems, and process orders in the system to ensure the customer receives an excellent experience at all times.
- Investigate and resolve any customer issues in the most efficient way possible, to ensure excellent service levels, escalating where needed.
- Gain a clear understanding of customer requirements and expectations in order to recommend specific products and solutions and secure new and repeat sales.
- Develop and maintain an in-depth knowledge of the company's full product range in order to supply customers with accurate and appropriate information
- Prior experience in customer service, ideally with both B2B and B2C clients.
- Excellent communication skills, both written and verbal with strong attention to detail.
- Ability to multitask in a fast-paced environment.
- Experience with customer service software, CRMs, and order tracking.
- Hours of work 9.00am - 5.30pm
- Life Assurance
- Staff Discount
- Cashplan Scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.