Customer Service Adviser jobs in United Kingdom

We’re looking for a New Homes Sales Consultant to launch off‑plan sales for our brand‑new luxury retirement village in West Malling – a development featuring 140 beautifully designed homes set within a vibrant, sustainable community.

You’ll play a key role in bringing this exceptional new community to life, guiding potential residents and their families from first enquiry through to completion, ensuring a seamless, personal and inspiring customer experience every step of the way.

• Take full ownership of sales activity for the development – from lead management to completion.
• Deliver outstanding customer care, acting as the single point of contact for all prospects.
• Convert enquiries into qualified viewings, reservations, and completions, consistently achieving sales targets.
• Confidently present the lifestyle, amenities, and benefits of the development both off‑plan and in‑person.
• Maintain meticulous CRM records and follow processes to ensure compliance and accuracy.
• Build strong relationships with prospective residents and their families, helping them make positive choices about their next chapter.
• Collaborate with the Village Manager and wider team to ensure smooth handovers and an exceptional move‑in experience.
• Support marketing events, open days, and local networking to raise awareness and drive interest.
• Uphold RVGs values, promoting a culture of community, care, and excellence.

You’re an engaging and empathetic salesperson with a genuine passion for helping people make life‑changing decisions. You combine commercial drive with warmth and understanding – and thrive in a customer‑focused environment.

• Proven experience in new homes, estate agency, or retirement living sales, ideally off‑plan
• A consistent record of achieving or exceeding KPIs
• Exceptional communication and relationship‑building skills
• A proactive, organised, and self‑motivated approach
• Excellent negotiation and closing ability
• Confidence using CRM systems and digital sales tools
• Flexibility to work weekends as required
• A full UK driving licence

• Competitive salary + great commission structure
• Pension scheme
• Enhanced annual leave
• Life assurance
• Enhanced maternity, paternity, and adoption pay
• Birthday day off
• Employee Assistance Programme
• Retail discounts & wellbeing initiatives
• Learning, development, and volunteering opportunities

If you’re ready to make a genuine impact by helping people find the next chapter of their lives – and want to be part of a brand redefining later living in the UK – we’d love to hear from you!