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Operations Support Agent
Job summary
A leading global logistics company in Maidstone is seeking a part-time Operations Support Agent. You will be responsible for ensuring timely delivery of packages, responding to customer inquiries, and managing shipment data. Strong communication and time management skills are essential. Enjoy a competitive hourly rate and benefits, along with valuable training and development opportunities.
Benefits
Responsibilities
- Ensure the timely delivery of urgent packages.
- Answer incoming customer calls regarding shipment inquiries.
- Investigate failed shipments and reallocate for next day delivery.
- Enter data into the in-house tracking system.
- Communicate effectively with the team and management.
- Adhere to FedEx processes and regulatory requirements.
Skills
GBJ FedEx Express UK Transportation Limited
Address: Hall Road
Scheduled Weekly Hours: 20
Worker Type: Regular
Posting Start Date: 14-Oct-2025
Posting Close Date: 23-Oct-2025
Job Family: FXE-EU: Operations Support Agent (ID)
We have an exciting opportunity for you to join our team of Operations Support Agents.
Working hours: 20 per week
Shift pattern: Monday to Friday 16:00 - 20:00
Salary: £13.42 per hour. Premia paid for hours worked between 7pm - 10pm and 10pm - 6am.
- Ensuring that customers urgent packages get to the right place on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in‑house tracking system
- Running clear and effective communication and collaboration with the team, your manager and other operations stations
- Adhering to FedEx processes, procedures and controls and regulatory requirements
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
FedEx is one of the worlds most admired companies and trusted brands year after year. Bring your ideas, individuality and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.
FedEx in the UK is Disability Confident Committed. FedEx was built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Employment Type: Part‑Time
Vacancy: 1
Experience: years (Unclear Seniority)
Key Skills: Foreign Office, Analysis, Banking Operations, Corporate Finance, Manual Testing
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.