Cleaning Supervisor à Grande-Bretagne

• Effectively managing and leading the concession and team to reach targets and KPI’s and striving to exceed these by ensuring that the team is set up for success
• Managing and providing leadership to the team including interviewing potential candidates, conducting appraisals, performance reviews, providing and organising training and development, performance management, coaching etc.
• Analysing sales figures to maximise profits and drive store results
• Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets
• Interpreting trends to facilitate planning with a strong commercial focus
• Updating team on business performance, new initiatives and other pertinent issues
• Organising marketing and promotional activities that reflect the luxury image of Jimmy Choo and drive store targets and KPI’s
• Maintaining awareness of market trends that might affect performance, understanding forthcoming customer initiatives, and monitoring local competitors activities
• Demonstrating a strong commercial focus with an eye on improving the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony
• Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty
• Ensuring the efficient running of the concession following directives and procedures as set by Retail Excellence and the Company
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
• Ensuring that customer complaints are promptly and successfully resolved
• Managing stock takes as and when required
• Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
• Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times
• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession
• Managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures, minimising loss and ensuring a safe environment
• Any other ad-hoc duties as might reasonably be required in the successful running of the concession

• At least 2 years demonstrable experience gained as Store Manager with a luxury brand
• Excellent communication skills both written and verbal
• Fluent English
• Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
• Strategic thinker with a strong commercial acumen
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities in a multinational business
• Seeks opportunities to be proactive and pre-empt store and team issues
• Demonstrates respect, leadership capabilities and regularly exceeds expectations
• Shows innovation and initiative

• Enthusiastic, self-confident, well presented and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.